Peter Ryan, Senior Analyst for Ovum, Announces that he will share new research on Social Media and Mobility at the 3rd Global Contact Forum, focusing on Digital, Mobile and Social Media for Contact Center professionals.

Mexico City, Mexico -- (SBWIRE) -- 12/05/2011 -- Mr. Peter Ryan, Senior Analyst for Ovum confirms that he will share the latest research on Social Media and Digital in Contact Centers at the 3rd Global ContactForum (3rdGCF). Held annually, the 3rdGCF will be in Mexico City, March 12th-14th, 2012. The theme for the conference is Digital, Mobile and Social Media for the Contact Center and BPO industry.

Mr. Ryan, a respected analyst in the CRM space, offered his perspective on the event "The Global Contact Forum is among the pre-eminent contact center conferences in the world and a true standout in the Americas. Over the course of the past few years, it has stood out as the forum in which the current and future trends in our industry are discussed and debated, featuring the views of opinion leaders from around the world. To my mind, the focus on mobility and social media, two of the most important trends in CRM, in next year's agenda, truly highlight the GFC's forward-looking nature. Mr. Ryan recently authored an article on the region, which can be accessed here:

The 3rd Global ContactForum is the third installment of GCF, the most successful global conference event in Latin America for contact center professionals. Started in 2010, GCF serves as a knowledge hub for professionals, around the world, who service the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge. In 2011, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. In 2012, the conference will focus on the Digital, Mobile and Social Media impact on the Contact Center. Companies represented at the 3rd Global ContactForum include major industry names like Google, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom and Verizon.

Ma. Eugenia Garcia Aguirre, Chair for the event welcomed Mr. Ryan saying, "We are delighted to have Mr. Ryan with us at the 3rd installment of the event. Ovum's research is insightful. We choose Mexico City because it is one of the largest cities in the world and we've had great success holding these events here,"

Those interested in more information on Peter Ryan, or the event, can visit the website for more details: http://www.globalcontactforum.com. Members of recognized Industry associations benefit from with a special discount of 15%, by using code ITESA15.

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Mexico City, Mexico -- (SBWIRE) -- 11/29/2011 -- Ms. Becky Carroll, Verizon Social Media Community Manager, author of the Book "The Hidden Power of Your Customers" confirms that she will keynote for the 3rd Global ContactForum (3rdGCF), annually held in Mexico City, March 12th-14th, 2012. The theme for 3rdGCF is Digital, Mobile and Social Media for the Contact Center and BPO industry.

Ms. Carroll was asked about the 3rd Global ContactForum's topic, the Digital, Mobile and Social Customer Experience and she had this to say: "Customer expectations are higher than ever. The growing use of social media is driving a major change in customer behaviors and habits, making it highly risky not to focus on our customers and their experiences. The 3rd Global Contact Forum will help businesses learn how to create great experiences in this new social era. I will be speaking on how to create customer engagement using social media. I believe the sweet spot for social media is customer loyalty, and I will show attendees how to build long lasting relationships with their customers using this new channel.

The 3rd Global ContactForum is the third installment of GCF, the most successful global conference event in Latin America for contact center professionals. Started in 2010, GCF serves as a knowledge hub for professionals, around the world, who service the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge. In 2011, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. In 2012, the conference will focus on the Digital, Mobile and Social Media impact on the Contact Center. Companies represented at the 3rd Global ContactForum include major industry names like Google, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom and Verizon.

Ma. Eugenia Garcia Aguirre, Chair for the event welcomed Ms. Carroll, saying, "We are thrilled to have Ms. Carroll join our event in Mexico City. Customers today have more power and her topic is timely and relevant to many of our attendees looking to understand the rise of digital, mobile and social media and the changing face of customer service, standards and satisfaction. We choose Mexico City because it is one of the largest cities in the world and we've had great success holding these events here,"

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Daniel Sieberg, Google Marketing, announces that he will keynote the Instituto Mexicano de Teleservicios (IMT) 3rd Global Contact Forum, which will focus on the theme of Digital, Mobile and Social Media for Contact Center and BPO industry professionals.

New York, NY -- (SBWIRE) --11/23/2011 -- Mr. Daniel Sieberg, Google Marketing, author of the Book "The Digital Diet" confirms that he will be the opening keynote for the 3rd Global ContactForum (3rdGCF), annually held in Mexico City, March 12th-14th, 2012. The theme for 3rdGCF is Digital, Mobile and Social Media for the Contact Center and BPO industry.

Mr. Sieberg was asked about his topic for the 3rd Global ContactForum and he said this: "Today, great customer service extends well beyond desktops or laptops and into our smart phones, our tablets, and our social media. But for tomorrow, how do we manage all these devices, deliverables and demands without feeling overwhelmed, both personally and professionally? My goal is to share research, ideas and tips to maintain a well-balanced "digital diet" that empowers people to create lasting relationships-- both online and off."

The 3rd Global ContactForum is the third installment of GCF, the most successful global event in Latin America for contact center professionals. Started in 2010, GCF serves as a knowledge hub for professionals in the customer service industry. Customer care executives, managers and supervisors gather here to discuss best practices, industry challenges, showcase new technologies, exchange ideas and share their knowledge.

The GCF event functions with the primary aim of promoting the growth, competitiveness and professionalization of the contact center industry globally. In 2011, more than 1,800 contact center professionals and thought leaders, from over 22 countries gathered. In 2012, the conference will focus on the Digital, Mobile and Social Media impact on the Contact Center. Companies represented at the 3rd Global ContactForum include major industry names like Google, Avaya, PCCW, Aspect, Altitude, Autonomy, British Telecom and Verizon.

"Given the state of the global economy, the rise of digital, mobile and social media, we believe needs to focus on the changing face of customer service, standards and satisfaction. Mexico City is one of the largest cities in the world and we've had great success holding these events here," said Ma. Eugenia Garcia Aguirre, Chair for the event.

The 3rd Global ContactForum will take place at The Centro Banamex Convention Center in Mexico; a leading and award-winning convention facility conveniently located a short drive from Mexico City's business centers and hotel districts. The website for the event outlines all of the details: http://www.globalcontactforum.com. Members of recognized Industry Associations benefit from with a special discount of 15%, by using code ITESA15. For more information about being the speaker, commercial sponsorship or exhibition:

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm