North Vancouver, BC -- (SBWIRE) -- 12/09/2010 -- The Ogden City Fire Department is very vigilant in evaluating departmental processes to ensure efficient operations while providing a high standard of service to their community.

"We periodically look at the return-on-investment that we are getting in time, energy and the tools that we use to carry-out our long-term processes," says Greg Chamberlain, Deputy Fire Chief. "In that vein, we look at the way we do business and determine whether the tools we are using are inhibiting or benefiting us. We also compare what we are using with what is currently available on the market. We apply this same principle to all of our tools whether it is hoses, SCBAs, PPE or software."

"We have reviewed FDM's Records Management System (RMS) twice now and it continues to be the most flexible and well-rounded system that meets our realistic needs," continues Chamberlain. "We discovered early on that if you put the effort into better defining your business processes, as well as learn the functionality of FDM RMS, it lends itself well to quick modifications and easily adapts to changing requirements."

Despite passing its evaluation with flying colors, the new system was not always met with such enthusiasm. "When we first started using the FDM RMS, there was mixed feelings as there always is with change," says Chief Mike Mathieu. Challenges included re-training personnel and making them comfortable with the new system.

"At first, the change was questioned, mostly because it meant moving to unfamiliar territory, using new tools and following new processes," says Chief Mathieu. "But alongside FDM, Ogden Fire Administration was committed to ensuring a smooth transition and it wasn't long before our personnel knew the system was here to stay.

This was evident when personnel started asking Fire Administration for new FDM modules and questioned why all reporting activity was not completed with FDM".

"Today, I believe our personnel would be lost without the FDM RMS and as time goes on, we are discovering new ways of using the system to our benefit," continues Chief Mathieu. "We can use the data to generate reports that help us understand our position and make more informed, logical decisions. Now when we add a new module, the transition is seamless with only small issues that require clarification about policy".

FDM believes that strong partnerships are the foundation to successful projects. "We are very pleased at how Ogden has taken the initiative to make the most of FDM RMS," says Ed Colin, President of FDM Software. "Software is only as good as how you use it. This is often the challenge faced by software companies. You can have software that does amazing things, but if people aren't using it to its full potential then it's as if the functionality doesn't exist. It's our job to train our clients to get the most out of the software and then we rely on our clients to maintain that momentum. This is especially important for FDM since the software is virtually entirely customizable," concludes Colin.

From the Ogden City Fire Department's perspective, FDM's leadership has been invaluable. "FDM's ongoing support has been great," says Chamberlain. "We really appreciate the attention to the customer input and the fact that FDM continues to resist the urge to make yet another "canned" software package."

About Ogden City Fire Department
The Ogden City Fire Department's mission is to provide a wide range of services to the community designed to protect and preserve life, property and the environment through the planning, prevention, education and response.

Whether it is a medical emergency, a fire or reviewing building plans for proper fire suppression systems, the Department strives to perform professionally and competently to exceed the public's expectations. Simply stated Ogden City Fire personnel care deeply about their duty to serve.

About FDM Software
With more than 20 years experience, FDM Software is a market leader in the provision of Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions with more than 120 installations, serving hundreds of jurisdictions throughout North America.

FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, Canada and Missouri, North Carolina, Utah and Washington State, USA.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

North Vancouver, BC -- (SBWIRE) -- 07/29/2010 -- The Burnaby Fire Department, Burnaby, British Columbia went live with FDM Records Management System (RMS) and Mobile RMS on June 25th.

In December 2008, the Burnaby Fire Department began looking into upgrading their RMS. "We were looking for a flexible software package that could be customized to fit our needs," says Deputy Chief of Operations, Shaun Redmond. "After reviewing the products available, we felt that FDM was the best solution available." The department recently went live with FDM RMS Personnel, Properties, Training and Inspection modules.

"The transition to FDM has been very smooth," continues Redmond. "Throughout the entire process, we have received great support from FDM staff. Later this year we will be adding the Incident Reporting Module. Adding this module will result in a large increase in the number of personnel who will have access to the program. This will require a significant amount of planning and training. Normally, we would have concerns about this, but judging how smoothly the first two modules were implemented, we are confident that FDM will assist us through a seamless transition. We are looking forward to adding this module and reaping the operational benefits."

"We are very pleased to play an active part in the safety of our community, Greater Vancouver, by adding Burnaby to our list of valued clients," says FDM President Ed Colin.

About Burnaby Fire Department
The Burnaby Fire Department provides Emergency Response, Fire Prevention and Public Education Services to the City of Burnaby. Each element is critical to the Fire Department and represents investments in the short and long-term public safety infrastructure of the community.

The Fire Service has a special set of responsibilities and will continue to develop and expand its role within the community and strive to not only meet, but exceed, expectations in the area of customer service.

About FDM Software Ltd.
With more than 20 years experience, FDM Software is a market leader in the provision of Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions with more than 120 installations, serving 400 jurisdictions throughout North America.
FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, Canada and Missouri, North Carolina, Utah and Washington State, USA.

Media contact:
Leslie Vice, Marketing Communications Coordinator
t: 604-986-9941 | e: lvice@fdmsoft.com | w: http://www.fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

North Vancouver, BC -- (SBWIRE) -- 03/23/2010 -- FDM Software is pleased to announce the release of our Next Generation FDM Roster, a customizable, integrated application for managing personnel scheduling and staffing assignments. Roster is a comprehensive tool that can be used by all members of the department for day-to-day staffing functions. FDM Roster provides a graphical representation of a department's operational requirements, available human resources and current staffing schedules.

The power of FDM Roster is that it is entirely customizable. Departments can build specific business logic to meet local staffing requirements. In short, the system automates unique, complex business processes and reduces the amount of time and effort required, so departments can allocate resources efficiently. In addition to the cost savings resulting from automation and reduced paperwork, FDM Roster's accurate information can be used for payroll and business analysis.

FDM makes it a priority to meet current client needs and anticipate evolving industry requirements. With that in mind, client feedback plays a major role in our development. FDM worked closely with clients to ensure that FDM Roster met their scheduling needs. "What impresses me most about Roster is how easy it is to collect data for work history," says Vincent Capelle, Battalion Chief, Compton Fire Department, California. "The data is there and it is easy to find. Roster is a huge timesaver for us."

Soon after its release, Nanaimo Fire Rescue, British Columbia, one of FDM's first Records Management System (RMS) clients, implemented FDM Roster. By integrating Roster with other FDM RMS modules, the need to enter duplicate data such as Personnel, Stations and Apparatus into third party scheduling applications is eliminated. FDM Roster is also fully integrated with FDM Computer Aided Dispatch (CAD).

FDM Roster simplifies scheduling by using agency business rules to recommend Roster members who are capable and qualified to fill vacancies. "We know once we fully implement FDM Roster, we will benefit from its efficient scheduling capabilities," says Captain Dean Ford, Infomatics and Preplan, Nanaimo Fire Department. "With Roster, our Administration staff will be able to quickly see the daily qualified members for positions that open up due to illness and training as well as easily track employee work history. The option of paperless timesheets will make payroll easier and staff can also see their long term schedules and put their leave requests right into the Roster Calendar," concludes Ford.

FDM's powerful and flexible reporting allows departments to create and print standard or customized reports making it easy to summarize fire/staffing particulars and advise or make recommendations on any fire/staff related activity.

About Nanaimo Fire Department
Nanaimo Fire Rescue Department's service to the public consists of more than just fighting fires and responding to emergency calls. We are made up of 5 divisions: Operations (responsible for emergency medical services, fire suppression, mitigation of disasters and rescue activities); Fire & Loss Prevention (responsible for fire investigations, fire inspections, fire plans checking and public education); Infomatics and Communication (receives and dispatches 911 calls for assistance to Nanaimo Fire Rescue as well as 26 other fire departments within the Central Island Region); Nanaimo Emergency Management (Guides emergency management actions in the City of Nanaimo by reducing the likelihood and impact of major emergencies and disasters); and Administration (helps keep responders ready for action).

About FDM Software Ltd.
With over 20 years experience and 120 installations serving hundreds of jurisdictions throughout North America, FDM Software is a market leader in Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions that help save lives and protect property across the continent.

FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, Canada and Missouri, Utah and Washington State, USA.

Media contact:
Leslie Vice, Marketing Communications Coordinator
t: 604-986-9941 | e: lvice@fdmsoft.com | w: fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

The St. Albert Fire Department, St. Albert, Alberta went live with FDM Software’s Records Management System (RMS) on January 1st, 2010.

North Vancouver, BC -- (SBWIRE) -- 01/20/2010 -- The St. Albert Fire Department, St. Albert, Alberta went live with FDM Software's Records Management System (RMS) on January 1st, 2010. They will be live with FDM Mobile RMS by the end of the month. The Department required an integrated RMS that is fully customizable enabling each branch to configure the system based on their needs.

"What FDM brought to the table was an RMS with mobile capabilities tailored specifically to Emergency Services, fully customizable and capable of interfacing with third party systems," says Tom Burton, Deputy Chief of Operations. "These along with several other features fulfilled our requirements."

"The key advantage of FDM is that our solutions are fully customizable," says FDM President Ed Colin. "We provide software that suits each of our clients and their unique business requirements contributing to improved agency responsiveness, operability and communications."

FDM solutions offer users the utmost in flexibility and ease-of-use. With FDM, users get the best of both worlds with a complete "off-the-shelf" application and the option to modify everything from the structure and the appearance to the behavior of the software.

About St. Albert Fire Department
Celebrating 100 years in 2010, St. Albert Fire Services is ready to respond to any emergency 24 hours a day, 365 days a year. The department's dedicated team of professionals saves lives and protects properties by responding quickly and effectively to suppress fires and provide medical and rescue attention in disaster and other emergency situations.
St. Albert Fire Services specialized services include ice/water rescue and dangerous goods intervention. The department assists the community with service calls concerning items such as fire pits and carbon monoxide and smoke detector activations. Fire Services also educates community groups and schools on fire prevention.

About FDM Software Ltd.
With more than 20 years experience, FDM Software is a market leader in the provision of Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions with more than 120 installations serving 400 jurisdictions throughout North America.

FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, Canada and Missouri, North Carolina, Utah and Washington State, USA.

Media contact:
Leslie Vice, Marketing Communications Coordinator
t: 604-986-9941 | e: lvice@fdmsoft.com | w: http://fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Vancouver, Canada -- (SBWIRE) -- 01/14/2010 -- After a detailed procurement process, the Burlington Fire Department, Burlington, Ontario decided that FDM's fully integrated Computer Aided Dispatch (CAD) and Records Management System (RMS) was the best solution to meet their needs.

In addition to the City of Burlington, the Burlington Fire Department provides Emergency Response Dispatching services for the Town of Oakville, Ontario.

"We were looking for a qualified and cost effective product and service provider in order to provide an integrated fire dispatch solution for the two departments [Burlington and Oakville] and FDM was our preferred solution," says Fire Chief Shayne Mintz. "Because we are a multi-agency setting, our main requirement was the ability to transfer and synchronize information between our current core business systems, allowing seamless movement of information from one application to another. FDM's scalable, integrated solution along with their experience building interfaces to other software applications was the ideal combination."

FDM did not waste any time getting the Fire Department up and running. On December 31st, a little over two months after contract finalization, the department went live with FDM's Fire Incident module. The FDM CAD system will be implemented next, followed by the remainder of the FDM RMS modules including Inspections and Training.

"We are very pleased to have Burlington on board," says FDM President Ed Colin. "Being able to contribute to the safety of Burlington and Oakville's citizens, or any community, is truly our biggest accomplishment."

About Burlington Fire Department
The Burlington Fire Department is a composite force consisting of career staff and volunteers serving the diverse needs of the community. Activities of the department include fire suppression, fire prevention, public education, training and emergency planning.

About FDM Software Ltd.
With more than 20 years experience, FDM Software is a market leader in the provision of Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions with more than 120 installations, serving 400 jurisdictions throughout North America.

FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, Canada and Missouri, North Carolina, Utah and Washington State, USA.

Media contact:
Leslie Vice, Marketing Communications Coordinator
604-986-9941 lvice@fdmsoft.com http://www.fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

North Vancouver, BC -- (SBWIRE) -- 01/13/2010 -- On June 22nd, 2009, The Fort St. John Fire Department officially launches its Computer Aided Dispatch (CAD) system provided by FDM Software Ltd., North America's leading public safety software developer.

The Fort St. John Fire Department provides dispatch services for the communities of Fort St John, Charlie Lake, Hudson's Hope and Taylor, in addition to first responder EMS assistance to BC Ambulance throughout the coverage area. In 2006, the Department began looking for a solution that would help them optimize resources and provide the highest standard of emergency response. In January 2008, the Department implemented FDM's Records Management System (RMS) to streamline data entry, reporting and analysis. The implementation of FDM's fully integrated CAD system completes the project and enables dispatchers to quickly prioritize resource assignments during emergency response.

"We are very pleased to be moving forward with FDM's integrated CAD and RMS system," says Chief Fred Burrows. "Dispatchers can now access property, contact and hazmat details in a single click for effective pre-arrival preparation contributing to a quicker and safer response. We are also looking forward to reaping the benefits of the system's reporting functionality. We will generate incident and other statistical reports for each department and study them to see if there are areas in which we can improve."

"FDM has been working with Fort St. John for over a year now and we are very pleased that they chose us as their preferred solution," says FDM Software Founder and President Ed Colin. "Our team is committed to client satisfaction and our goal is to build lasting relationships based on trust and hard work. We look forward to a thriving partnership with Fort St. John and attaining the highest standard of Emergency Response".

FDM's Computer Aided Dispatch is a fully configurable, scalable and easy-to-use system for emergency dispatch and multi-jurisdictional responses. With its failsafe reliability, FDM CAD systems dispatch accurate information for shortened response times, streamlined reporting and increased responder safety.

About Fort St. John Fire Department
Operated by the City, the Fort St. John Fire department provides 18,000 residents with fire suppression, rescue services, first responder medical calls, building inspections and prevention and education programs. The Department's 22 full-time employees and 14 volunteer firefighters provide these services to a 27 square mile area around Fort St. John and five miles north, south and east of the City.

About FDM Software Ltd
With more than 19 years experience, FDM Software is a market leader in the provision of Fire/EMS enterprise solutions. The company provides powerful and flexible Records Management (RMS) and Computer-Aided Dispatch (CAD) solutions with more than 120 installations serving 400 jurisdictions throughout North America.

FDM is focused on providing the best public safety product in the industry backed by exceptional 24x7 customer service. Based in North Vancouver, BC, FDM also has offices in Ontario, North Carolina and Utah.

Media contact:
Leslie Vice, Marketing Communications Coordinator
t: 604-986-9941 | e: lvice@fdmsoft.com | w: fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

FDM Software Ltd. announced today that Squamish Fire Rescue went live on the implementation of their FDM Computer Aided Dispatch (CAD) system.

North Vancouver, BC, Canada -- (ReleaseWire) -- 05/12/2006 -- FDM Software Ltd., North America's leading developer of Fire and Emergency Medical Services (EMS) safety software, announced today that Squamish Fire Rescue went live on the implementation of their FDM Computer Aided Dispatch (CAD) system.

Located in the RCMP Detachment's Dispatch Centre, the CAD system fully integrates with FDM Records Management System for shortened response times and increased data accuracy. "Until now, Squamish Fire Rescue used different systems for records management and dispatch services," says Fire Chief Ray Saurette. "Under the guidance of Deputy Chief Steve Virgint, emergency call data is now automatically updated in our records management system. We've eliminated duplicate data entry and simplified our reporting requirements to the District and Province."

Chief Saurette continues, "As Squamish grows, we are well-positioned to provide superior service to our community and the Sea-to-Sky corridor in the run-up to the 2010 Olympic and Paralympic Winter Games."

"Squamish Fire Rescue has always focused on emerging technology to ensure the continued safety of their community," says President Ed Colin, "This two-year project marks completion of a total enterprise solution, and we're proud they selected FDM Software."

FDM's Computer Aided dispatch is a fully configurable, scalable and easy-to-use system for emergency dispatch and multi-jurisdictional responses. With its failsafe reliability, FDM CAD dispatches the right information to the right people at the right time. It is FDM Software's 10th CAD implementation in British Columbia.

About Squamish Fire Rescue
The service is staffed by career and paid-on-call members stationed at two fire halls. Squamish Fire Rescue provides emergency and rescue services, as well as comprehensive fire and life safety programs. SFR responds to fire and road rescue incidents in the Squamish district, from Furry Creek to the Culliton Creek area.

About FDM Software Ltd.
FDM Software Ltd. is an innovative provider of enterprise software solutions to Fire and EMS agencies for information management. For more than 15 years, FDM has provided Computer Aided Dispatch, Records Management and GIS Analyst solutions to more than 200 public safety agencies in North America. Based in North Vancouver, B.C., FDM also has offices in Ontario, and the states of Washington and Utah.

Media contact:

Linda Flegel – Communications Manager
Telephone: 604-986-9941
E-mail: lflegel@fdmsoft.com
Website: www.fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

North Vancouver, BC, Canada -- (ReleaseWire) -- 05/12/2006 -- FDM Software Ltd., North America's leading developer of Fire and Emergency Medical Services (EMS) safety software, announced today that Squamish Fire Rescue went live on the implementation of their FDM Computer Aided Dispatch (CAD) system.

Located in the RCMP Detachment's Dispatch Centre, the CAD system fully integrates with FDM Records Management System for shortened response times and increased data accuracy. "Until now, Squamish Fire Rescue used different systems for records management and dispatch services," says Fire Chief Ray Saurette. "Under the guidance of Deputy Chief Steve Virgint, emergency call data is now automatically updated in our records management system. We've eliminated duplicate data entry and simplified our reporting requirements to the District and Province."

Chief Saurette continues, "As Squamish grows, we are well-positioned to provide superior service to our community and the Sea-to-Sky corridor in the run-up to the 2010 Olympic and Paralympic Winter Games."

"Squamish Fire Rescue has always focused on emerging technology to ensure the continued safety of their community," says President Ed Colin, "This two-year project marks completion of a total enterprise solution, and we're proud they selected FDM Software."

FDM's Computer Aided dispatch is a fully configurable, scalable and easy-to-use system for emergency dispatch and multi-jurisdictional responses. With its failsafe reliability, FDM CAD dispatches the right information to the right people at the right time. It is FDM Software's 10th CAD implementation in British Columbia.

About Squamish Fire Rescue

The service is staffed by career and paid-on-call members stationed at two fire halls. Squamish Fire Rescue provides emergency and rescue services, as well as comprehensive fire and life safety programs. SFR responds to fire and road rescue incidents in the Squamish district, from Furry Creek to the Culliton Creek area.

About FDM Software Ltd.

FDM Software Ltd. is an innovative provider of enterprise software solutions to Fire and EMS agencies for information management. For more than 15 years, FDM has provided Computer Aided Dispatch, Records Management and GIS Analyst solutions to more than 200 public safety agencies in North America. Based in North Vancouver, B.C., FDM also has offices in Ontario, and the states of Washington and Utah.

Media contact:

Linda Flegel – Communications Manager

Telephone: 604-986-9941

E-mail: lflegel@fdmsoft.com

Website: www.fdmsoft.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm