VoiceNation has entered the audio journalism scene with a new podcast, Answer the Call, a business-focused podcast designed for small business owners. The first episode premiered at the end of October with Sheila Davidson discussing hiring trends and tactics.

Duluth, GA -- (ReleaseWire) -- 11/10/2021 -- As a longstanding leader in telecommunications and business, VoiceNation has entered the audio journalism scene with its new podcast. Answer the Call is a business-focused podcast designed with small business owners in mind. The first episode premiered at the end of October, with monthly episode releases scheduled.

In its inaugural episode, the episode's host Peyton Duplechien, Marketing Content Strategist for VoiceNation, interviews Sheila Davidson, VP of Operations for Moneypenny US and Head of HR for VoiceNation. Within the conversation on the first episode of Answer the Call, Sheila breaks down various hiring trends and tactics. Sheila explains the impacts of the pandemic and the future of the office space. She also drives how the ball is in the business owner's court to identify and take care of their staff's needs.

Sheila explains in the podcast through the lead takeaway, "The business will run smoother because your staff feels like they have a voice. At the end of the day, the customers help make your business. But the staff is what drives it. Help keep them grounded and let their personalities shine in the office. You need to make your business their second home."

The first episode with Sheila Davidson, "Hiring trends and tactics", is available with a full transcript and audio on VoiceNation's website.

The future of the Answer the Call podcast hopes to provide value-driven insights and resources for small business owners. Each episode will feature new guests and possibly different hosts, allowing for more opportunities to provide new resources to subscribers. Various topics such as recruitment tactics, technology advances, green goals and sustainability, nonprofit work, and streamlining efficiency are expected to arise in future episodes. Additionally, each podcast will include audio and a transcript hosted on the VoiceNation website for accessibility. The podcast has been launched on all major podcast directories and is available for streaming now. The next episode is expected in December.

About Answer the Call
Created in 2021, Answer the Call is a business podcast designed to serve business owners. The podcast is supported and created by the nation's leading live answering service, VoiceNation. Episodes are released on a monthly basis and can be found wherever you listen to podcasts including Apple, Spotify, Google, Amazon Music, and more.

Check out answer the call on https://answerthecall.buzzsprout.com.

About VoiceNation
Since 2002, VoiceNation has been a leading provider of outsourced call answering and live chat for all types of businesses. They're leaders in industries such as medical, legal, real estate, and small business, with no company too big or small. With VoiceNation, your business receives a dedicated account manager that personalizes your client's experience. Our teams of highly trained virtual receptionists answer your phones as if they were based in your office, restoring balance to your business and your calendar.

VoiceNation handles over 20 million calls and live chats for 21,000 businesses. VoiceNation is proud to maintain 5-star ratings on Trustpilot and Clutch, proving their dedication to premier customer service.

More information is available at https://www.voicenation.com.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

VoiceNation releases the most powerful live answering mobile app to date, available for download on the Apple App Store and Google Play. New features are available such as SMS texting, push notifications, blocking, and message organization.

Duluth, GA -- (ReleaseWire) -- 11/04/2021 -- VoiceNation, the nation's leading live answering service, announced today the release of their most powerful app to date. The application harbors new features that allow business owners to control their business line, account, customers, and privacy all from their multi-purpose application. The app is now available for download on the Apple app store and Google Play store.

Privacy remains of utmost importance for small business owners. Through the use of the new VoiceNation mobile app, VoiceNation clients can now call and text their customers and potential leads through the privacy of their VoiceNation number. Their personal contact information isn't revealed through the new app, which can also store their business contacts.

Keeping in line with work-life balance, VoiceNation provided an update to the sort and filter feature of their application. This organization efficiency update provides business owners with easy-to-use filters to mark completed messages as complete and file them appropriately. In addition, VoiceNation clients can now block callers to preserve minutes avoiding the calls they already know they don't want.

To support the ease of access, VoiceNation's new app is also enabled with a variety of other features. These include push notifications to keep clients up to date, usage status and alerts for their chosen plan, and the ability to access important Zendesk support articles right from the app. All of these features on the VoiceNation live answering app are completely free with a VoiceNation plan.

Adam Alred, Product Owner of this release and Head of Technology at VoiceNation shared that there are, "So many exciting new features are in our new VoiceNation app, but one of my favorites is the addition of notifications. This allows the customer to get instantly notified about incoming messages, features, warnings, and a whole host of other critical information. Up until now, this has been dependent primarily on email, and in today's email climate, that's just not as dependable for mission-critical information exchange."

VoiceNation is a leader in technology and business enhancement. This app release is only the beginning of a series of improvements and updates to benefit the VoiceNation mobile app users. To stay up to date, answering app users are encouraged to download the latest version of the mobile app and turn on notifications.

About VoiceNation
Since 2002, VoiceNation has been a leading provider of outsourced call answering and live chat for all types of businesses. They're leaders in industries such as medical, legal, real estate, and small business, with no company too big or small. With VoiceNation, your business receives a dedicated account manager that personalizes your client's experience. Our teams of highly trained virtual receptionists answer your phones as if they were based in your office, restoring balance to your business and your calendar.

VoiceNation handles over 20 million calls and live chats for 21,000 businesses. VoiceNation is proud to maintain 5-star ratings on Trustpilot and Clutch, proving their dedication to premier customer service.

More information is available at www.voicenation.com.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Inc. magazine revealed that VoiceNation is No. 4585 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. As their second time making the list, VoiceNation also rose in ranking. VoiceNation dedicates this success to its employees.

Duluth, GA -- (ReleaseWire) -- 10/07/2021 -- Inc. magazine revealed that VoiceNation is No. 4585 on its annual Inc. 5000 list, the most prestigious ranking of the nation's fastest-growing private companies. As their second time making the list, VoiceNation is proud to share their rise in rank.

The list represents a unique look at the most successful companies within the American economy's most dynamic segment—its independent small businesses. Intuit, Zappos, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000 list.

Eric Schurke, CEO of VoiceNation, shared, "Looking back at VoiceNation's 19-year history and all of our accomplishments, I think this one might top them all. In the most challenging year, we've ever seen due to the pandemic, our team managed to beat all the odds and see massive growth and make the Inc 5000 for the 2nd year in a row. I couldn't be more proud and excited for our team and what they accomplished."

Not only have the companies on the 2021 Inc. 5000 been very competitive within their markets, but this year's list also proved especially resilient and flexible given 2020's unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million. Together, those companies added more than 610,000 jobs over the past three years.

The complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. The top 500 companies are featured in the September issue of Inc., which became available on newsstands on August 20th, 2021.

"The 2021 Inc. 5000 list feels like one of the most important rosters of companies ever compiled," says Scott Omelianuk, editor-in-chief of Inc. "Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we've lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people."

About VoiceNation
Since 2002, VoiceNation has been a leading provider of outsourced call answering and live chat for all types of businesses. They're leaders in industries such as medical, legal, real estate, and small business, with no company too big or small. With VoiceNation, your business receives a dedicated account manager that personalizes your client's experience. Our teams of highly trained virtual receptionists answer your phones as if they were based in your office, restoring balance to your business and your calendar.

VoiceNation handles over 20 million calls and live chats for 21,000 businesses. VoiceNation is proud to maintain 5-star ratings on Trustpilot and Clutch, proving their dedication to premier customer service. More information is available at https://voicenation.com.

More about Inc. and the Inc. 5000

Methodology: Companies on the 2021 Inc. 5000 are ranked according to percentage revenue growth from 2017 to 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2017 is $100,000; the minimum for 2020 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to three decimal places. There was one tie on this year's Inc. 5000. Companies on the Inc. 500 are featured in Inc.'s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

About Inc. Media
The world's most trusted business-media brand, Inc. offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Vision Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.

For more information on the Inc. 5000 Vision Conference, visit http://conference.inc.com/.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Buford, GA -- (ReleaseWire) -- 07/07/2017 -- VoiceNation, an industry leader in live answering and legal intake services trusted by more than 50,000 businesses, firms, and medical offices worldwide, has been honored with the exclusive ATSI 2017 Award of Excellence. This award is presented annually by the Association of TeleServices International (ATSI), the industry's Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. VoiceNation was presented with the award at ATSI's 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call

"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.  The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria." Says ATSI President Doug Robbins,  "Companies that earn this award are continuously focusing on delivering excellence in customer call handling.  It is truly an honor!"

The award started 21 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.

Eric Schurke, Director of Operations at VoiceNation, stated, "I am extremely proud of our team at VoiceNation for bringing home this award. For the past year, our entire company has dedicated hours upon hours to improve our training, quality control, and software development to create a better experience for our clients. It's an honor to considered a top provider among the best live answering services in America."

About ATSI
The Association of TeleServices International was founded in 1942 as a National Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

About VoiceNation
VoiceNation is a leading provider of professional 24-hour live answering and client intake services. Named "Top Provider in Industry" by PC World and the Top Rated Answering Service by Clutch.co, VoiceNation is positioned as a knowledge leader with innovations in training, pricing, service, and call center technology solutions. Over 50,000 businesses, law firms, and medical offices worldwide, including Comedy Central, FEMA, Delta, Dunkin' Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional live answering service and intake specialist. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit https://www.voicenation.com.

For more information about ATSI, please contact Melanie Dixon, 866-896-2874

For more information about VoiceNation, please contact Jason Gazaway, 678-318-1300

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

VoiceNation has recently announced the formation of a new Medical Answering Services Division to cater to doctors, dentists, chiropractors, and all other health-related offices who are seeking a professional telephone answering service

Buford, GA -- (ReleaseWire) -- 05/19/2017 -- VoiceNation, the premier industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, has recently announced the formation of a new Medical Answering Services Division to cater to doctors, dentists, chiropractors, and all other health-related offices who are seeking a professional telephone answering service.

VoiceNation has created a dedicated division to provide live answering receptionist services to their rapidly expanding medical-related client base. Eric Schurke, Director of Operations, will oversee the special division.

VoiceNation's HIPAA compliant medical answering service provides high-level professional telephone answering around the clock, which helps doctor's offices improve efficiency in their day-to-day operations while also increasing the level of customer service and attentiveness to their patients. VoiceNation provides exceptional live answering services that deliver the professionalism and trust that is needed and expected of firms in any practice area.

"Our medical answering department acts as an actual extension of the doctor's office. Our call experts are thoroughly trained in operations that apply specifically to medical offices, such as HIPAA, appointment setting, and customer service," explained Jay Reeder, CEO of VoiceNation. "We create a custom plan that not only meets the needs of the doctors, but also their client's high expectations of service."

HIPAA Compliant Medical Answering Service
The Health Insurance Portability and Accountability Act has revolutionized the way health information is handled by not only the healthcare industry, but its associated service providers as well. That being said, medical offices have to make sure every service they use is fully compliant with HIPAA and HITECH regulations. Every VoiceNation operator must complete numerous hours of training and become HIPAA certified before they even begin answering phone calls. While there'

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Industry-leading answering service expanding services to meet the needs of Spanish-speaking businesses

Buford, GA -- (ReleaseWire) -- 11/03/2016 -- VoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, has just announced the creation of a new bilingual, Spanish speaking live answering service team.

VoiceNation has created a dedicated division to provide professional, bilingual live answering receptionist services to the fastest growing segment of the American population. According to the US Hispanic Data Gallery, there are currently over 41 million native Spanish-speaking individuals in the United States and an additional 11 million people who are bilingual.

VoiceNation's bilingual answering service has been created to address the growing needs of businesses, from Fortune 500 companies to local service providers, to provide the highest level of customer service to the Spanish-speaking public. The team of highly trained, bilingual call experts was hand selected to handle all aspects of answering services that a business would need daily, such as dispatching, message relay, Help Desk assistance, and order fulfillment.

Catering to a Growing Customer Segment
For businesses or firms without receptionists or employees on staff who are capable of speaking Spanish, VoiceNation's bilingual answering service is an effective, affordable way for companies to meet the needs and demands of their valued customers and clients. With this segment of the population continuing to grow, meeting the needs of all Spanish-speaking individuals will be at the center of all business commerce and services for all growing and successful companies.

Eric Scherke, Operations Director at VoiceNation explained, "By expanding our reach through our bi-lingual call center solution it helps the entire business community. It means VoiceNation and its clients can do more business with a much broader audience."

VoiceNation's Spanish answering services will provide businesses with the opportunity to meet the needs of their customers in their own language, grow their business without growing expenses, expand their reach, and increase revenue.

To learn more about VoiceNation's Bilingual Answering Service, visit www.qualityansweringservice.com/services/bilingual-answering-service.

About VoiceNation
VoiceNation is a leading provider of professional 24-hour live answering services and call center solutions. Named "Top Provider in Industry" by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin' Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.

To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm