Whisbi, the leading Conversational Sales platform for enterprises that helps brands sell more online, announced that Kuan Foo has joined the company to lead the product team as Product Director. Kuan will be responsible for developing the product strategy, with a particular focus on the enterprise market and will report directly to the CEO, Alex Bisbe.

Barcelona, Catalonia -- (ReleaseWire) -- 04/10/2019 -- In the previous five years of his career, Kuan worked in both disruptive tech startups, like Twitch, Citrix and well-established companies like Virgin Media. During his time in London based Virgin Media, Kuan was in charge of expanding its product development and product strategy.

Kuan stated: "When I saw what Alex and Jose Luis had been doing at Whisbi, my first impression was that these were really smart, niche players. After I had a chance to experience the product and the team behind it, I was convinced that they had the capability and drive to dominate their segment of conversational marketing. I wanted to join to help make that a reality within two years.¨

Whisbi's AI-powered conversational sales platform for enterprises connects online customers with chatbots and omnichannel agents and it's helping brands to boost online sales and improve customer experience. In fact, Whisbi clients have increased their online sales conversion rate tenfold and doubled their cross-selling. The company has unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking and are able to share industry-specific insights & expertise. Whisbi is already the chosen partner for some of the world's biggest brands, such as Verizon and Hyundai in the USA.

Whisbi co-founder and CEO, Alex Bisbe said that:
"Hiring a talent like Kuan, with his experience in developing products that have come to dominate their respective sectors, is a hugely positive step for Whisbi. We have always been a product & customer focused company; in bringing Kuan to this role, we hope to harness his insights and management skills to accelerate our development and further consolidate our position as the best conversational sales and marketing platform out there today. "

About Whisbi
Founded in 2008 and led by co-founder and CEO Alex Bisbe, Whisbi is a provider of mobile-first conversational sales & marketing platform combining live video, chat, voice, and chatbot. The solution helps improve the online experience for users, allowing companies to turn their web visitors into customers through the power of real-time conversations.
Whisbi secured $5 million investment in 2018 from Columbia Lake Partners and existing investors; BDMI and Venture Capital Investors, to help them rapidly grow their market share.
Whisbi clients include Verizon, Vodafone, Orange, Three, Toyota, Hyundai, and FCA Group.

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The GSMA nominates Whisbi, as one of the finalists for the Global Mobile Award 2019 for the second consecutive year.

Barcelona, Spain -- (ReleaseWire) -- 01/24/2019 -- Whisbi, the world's leading Conversational Sales and Marketing Platform for Enterprises, is nominated for the Best Mobile Innovation for Commerce in the Fourth Industrial Revolution Category alongside key players such as Huawei and Safaricom. This is the second time Whisbi has been shortlisted in this category and is the proud winner of last years award.

"The GLOMOs provide a world stage on which to celebrate the most inspirational and innovative developments across our industry, recognizing the companies and individuals leading the way in everything from 5G to emerging markets, to intelligent connectivity," said John Hoffman, CEO, GSMA Ltd. "The awards attract a significant level of high-quality entries, so being nominated today is a great achievement. We wish everyone the very best of luck and we look forward to some exciting announcements at MWC19 Barcelona."

The winner of the "Best Mobile Innovation for Commerce" will be announced on Tuesday the 26th of February at 10 am in the Innovation City and broadcast live on MWL TV! See the full list of the different categories and nominees.

Whisbi offers a unique all-in-one conversational sales and marketing platform that simulates an in-store experience and helps brands to connect to their web visitors in real time. By providing human service online through live video chat, combined with a lead-acquisition chatbot, live chat, and a traditional phone call, Whisbi provides a unique and personalized online experience. The Whisbi experience is 100% browser and device agnostic and does not require any plugins or installation of any kind for the customer. It's seamless, directly from the brand website. We offer a world-class conversational platform for sales & marketing and are able to share industry-specific insights & expertise. We have unparalleled experience working closely with global enterprises in telecommunications, automotive, travel, and insurance & banking.

Stop by the Whisbi stand 8.1 J20 if you are interested in how Conversational Sales can help your brand increase online conversion rates, shorten your sales cycle, learn about your customers, and create a more engaging online customer experiences. Book a meeting here.

Have a look at last year's MWC experience and how Whisbi's CEO Alex Bisbe received the GLOMO award!

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The AI-powered conversational sales platform to expand its services across Europe, LATAM and the US.

Barcelona, Spain -- (ReleaseWire) -- 12/14/2018 -- Whisbi, the conversational sales & marketing platform for enterprises, announces today that it has raised €5M. The investment round was led by Columbia Lake Partners, a fund backed by a knowledgeable group of investors, including partners at Bessemer Venture Partners, and also supported by existing investors Active Venture Partners and Bertelsmann Digital Media Investments (BDMI). The round is a combination of equity and debt financing.

Launched in 2014 by CEO Alex Bisbe and CTO Jose Luis Cantero, Whisbi is at the forefront of changing the way brands connect with customers online through conversational sales & marketing – the customer relationship management (CRM) software market is expected to reach a whopping $40 billion in revenue by the end of 2018. In fact, it is the fastest-growing software market and is expected to double in size by 2025.

Whisbi already partnered with many major Automotive and Telecommunication brands, globally. The company is also focused on growing its customer base in other industries, such as Travel and Banking & Insurance. Whisbi clients include Verizon, Vodafone, Orange, A1, Toyota, Hyundai, and Volkswagen Group, just to name a few.

Daniel Bull, an Investment Manager at Columbia Lake Partners, said "Whisbi's solution allows brands to engage customers in a human way, turning customer queries into sales opportunities, and allowing brands to achieve online conversion rates that rival those of their retail counterparts. We were impressed with Whisbi's cost efficient growth to date, and their ability to win and maintain top names in the telco and automotive verticals. This will be the first investment for Columbia Lake Partners in Spain, and we are excited that it is with Whisbi Technologies."

"We plan to use this investment to build on our AI-powered conversational sales platform and expand our services on a global scale. This investment is a recognition of the hard work and dedication of the whole company in the last 12 months. We are completing a great 2018 and 2019 looks even more promising," says Whisbi CEO Alex Bisbe.

The investment – which brings the total raised by Whisbi to €11.5M – will be used to rapidly scale all sides of the business. The company will hire more software engineers, product owners, sales reps, customer success and support to its team, as well as expand globally with offices in key countries in 2019.

World's leading conversational sales platform for Enterprises

The online sales environment is changing. Most enterprises in traditional industries who have a presence in the retail space have seen declining footfall into their stores/branches. More and more customers are moving to online channels when in search for a new telecom provider, a new car, a new holiday and even a new credit card or a mortgage. However, catalogue-like websites showing only products and information, with an inbound call option are not enough to achieve high conversion rates and increase digital revenue.

"Multi-channel brands have always faced challenges converting online consumers at the same rates as in store. With increasing acquisition costs in existing channels like PPC and Social spend, converting a customer once they arrive on your website is becoming more important. This is an area where CLP is actively investing," said Craig Netterfield, Managing Partner, Columbia Lake Partners.

Whisbi is helping brands to connect with customers online and use conversation-driven sales or conversational sales to sell more. With conversational selling, brands can pull down the barriers that prevent online customers buying online and give the best leads a direct, real-time line to their sales team. Whisbi gives the customers the power to reach out to the brands when it's convenient for them, and — with the help of intelligent chatbots — Whisbi can pre-qualify them and make sure their requests get routed to the right team either at a call center or a physical store location.

Alex Bisbe, CEO explains: "Whisbi enables brands to connect with customers online and turns conversations into customers. Our technology is comparable to what is commonly used for customer service, but used in the sales context."

Jose Luis Cantero, CTO adds: "The human interaction is the most effective conversion tool. The challenge is to use it effectively; combine it with new technologies such as AI, assistants and RPA and have everything seamlessly included in one end-to-end ecosystem. At Whisbi, we have developed just that."

Brands that have already embraced conversational selling have their AI-powered sales agents assisting their online customers in real-time. They are designing the new generation of customer experience and creating conversational funnels that are centered around customers.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Three is known to be ahead of competitors in terms of digital innovations and proved so once again by partnering with Barcelona based SaaS startup Whisbi.

Barcelona, Spain -- (ReleaseWire) -- 09/05/2018 -- Three UK is the first Telecom brand in the UK to have partnered with Whisbi to provide a differentiating online customer experience to their customers.

Three is known to be ahead of competitors in terms of digital innovations and proved so once again by partnering with Barcelona based SaaS startup Whisbi. Being the fastest growing network operator in the UK, Three's main drive is to educate people online earlier on in the sales process to make sure that they receive all the necessary information and make an informed purchase decision. As a major part of the customer journey is now happening online, customers have access to a wide range of information and more often than not have already decided on the product/offer they want to purchase before even visiting the store.

Customers today expect to receive digital assistance as they want their doubts and questions to be answered in real-time. Telecom services/offers sold online are usually complex bundles and customers need assistance online (as they do in-store) to make the best purchase decision depending on their need. They want to have the ability to ask an agent for help or assistance while shopping online from the comfort of their home or on the go. Three mobile is making sure they provide an unforgettable experience form the start as there is often little room for second chances.

Graham Johnston, Head of Omnichannel and Digital First, Three UK said: "To meet our ambition of being the UK's best-loved brand, we are making our digital interactions with customers more human. Merging the digital and physical worlds has the potential to provide an enhanced and more seamless experience for our customers."

Three is looking to address these customer expectations with the help of Whisbi. They are able to engage and interact with web visitors during their online customer journey by bringing the human interaction online. The Whisbi conversational sales platform provides an engaging way to interact with web visitor in real-time and enables sales experts to communicate with countless web visitors at scale. Through this innovative digital service, customers that visit the Three website (via desktop or smartphone), are invited to interact with a Three product specialist in real-time through an interactive live video chat. This initiative allows the customer to engage with the presenter, ask questions, clarify concerns and receive better product and service information online.

To experience this new service for yourself, please visit Three Mobile Online Shop.

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Barcelona, Catalonia -- (ReleaseWire) -- 06/13/2018 -- This year marks Whisbi's 10 year anniversary. Founded in Barcelona by Alex Bisbe (CEO) & Jose Luis Cantero (CTO), the SaaS company quickly became a global leader in conversational sales, with offices in Barcelona, Madrid & San Francisco. The company was created with one mission in mind: helping B2C companies to connect with customers online and increase their digital sales revenue.

Company creation & evolution

Whisbi was created to help brands engage better with customers online and increase sales through their digital channels. The purpose for us was to bridge the gap between online and offline and providing a seamless multi-channel experience for customers. There was a pattern that we noticed, the lack of human relationships online between brands and their customers. We wanted to disrupt the digital space and enable online sales growth, mainly through the use of voice, chat and live video. This is where the idea of Whisbi came from.

What makes Whisbi unique is the fact that brands can now reach and engage with their website visitors at scale through the live engagement tools embedded on their website. They can announce launches, demonstrate products, present promotional offers, host open webinars and live events while engaging with their audience in real-time. This approach has proven to be 6x more engaging and 10x more efficient than a regular chat. The Whisbi conversational platform can also segment passive viewers from active, and help convert web visitors into customers. It redirects viewers to a landing page of choice or to a one-to-one session with a sales agent or to an order form. This way, sales teams can engage with warm leads in real time and increase online conversion rate.

To really bring the traditional shopping experience online, we also developed a Lead Distribution System which enables online customers to connect with brand experts in real time, who can be based in any physical location: contact/chat centers, showrooms or dealerships.

There is no one else in the market that provides this kind of service and can seamlessly connect offline and online sales channels in real time.

Whisbi has seen success on a global scale; brands such as Toyota, Vodafone, Verizon, Opel, SKY, Samsung and many more trust our services and have partnered with us. Our innovative product also won us this year's GLOMO award for Best Mobile Innovation for Commerce at the Mobile World Congress 2018.

"As pioneers in the field of conversational sales & marketing, our mission is to change the way brands connect with customers online and put human interactions at the center of the online customer experience. Our innovative and customer-focused approach continuously ensures we offer a world-class SaaS solution to our clients" - Alex Bisbe, CEO

Check out our Product Evolution Infographic:
10 years of Product

Whisbi API

This year, we have merged our One-to-One and One-to-Many solutions into one powerful conversational sales platform, fully API customizable, to help our customers increase online sales conversion and boost live engagement. The Whisbi solution combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, Whisbi provides the right channel for the right customer at the right time.

The Whisbi platform easily integrates with existing infrastructures through our API, ranging from call centers to physical stores and virtual showrooms. Simple inclusion of the solution on websites provides the ability to drive a truly omnichannel customer experience that significantly increases online conversion rates. We also integrate with the best marketing & sales solutions including Salesforce, Google Adwords, Google Analytics & Adobe Marketing Cloud, helping to deliver more powerful insights of the entire customer journey.

The latest addition to the Whisbi conversational sales platform is a conversational chatbot. It was built to filter and qualify web visitors and progress customer conversations from a chatbot to a live expert or sales professional, ensuring that your sales teams engage only with the hottest leads in real-time.

What's next for Whisbi?

Our conversational technology is changing the landscape for customer engagement and customer experience, by enabling personalized, interactive, and engaging marketing & sales. The Whisbi platform is a revolutionary way to market and sell successfully via digital channels. We also help differentiate brands from their competitors and bridge the gap between in-store and digital, giving a customer a retail-like experience without having to make the trip.

"As the CTO, when I analyse the future of Whisbi I always try to find a balance between new trends and opportunities (Ai, Natural Language …) and the essence of Whisbi which is to add the human touch to the online sales process. The Whisbi platform was designed to provide the best combination between human interaction and high-end technology in a seamless way. In the future, we see Whisbi having a bit more of AI in order to enhance the usability and make the experience more natural. Another big change we will be introducing on our platform is the possibility to optimize our clients' talent and resources by grouping all sales teams (i.e. call center agents, store assistants, etc.) under the same online network, through technologies like the Whisbi Lead Distribution System (LDS)." Jose Luis Cantero, CTO & co-founder at Whisbi

We have already established ourselves in the market as pioneers in live engagement tools, achieving great success with our customer in Telecom, Automotive, Travel and Insurance industries. By implementing Whisbi on their websites, our customers have enhanced customer engagement 6X, efficiency 10X, reduced exit rate by 20% and boosted online sales conversion by 40%. We are currently present in +100 countries worldwide and our solutions have managed over 700M users, 10M conversations and have delivered over 1.7M sales to date, to our clients globally. And we're just getting started!

About Whisbi
Whisbi is a pioneer of conversational technologies, offering a conversational platform for Sales & Marketing. It combines all contact channels like video-call, chat, chatbot, click-to-call or a traditional phone call into one centralized data-driven UI for your customers. Enhanced by a BI engine, we provide the right channel for the right customer at the right time. In essence, Whisbi enables modern marketing and sales teams to deliver multichannel experiences that support & complement existing digital commerce systems. The Whisbi Solution comes with a powerful analytics and reporting tool and lets brands track the entire customer journey from click-through to interaction and closed sale. With this tool our clients gain a better understanding of their customers' behavior, and collect key insights.

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Barcelona, Catalonia -- (ReleaseWire) -- 03/02/2018 -- The GSMA announced Whisbi as the winner of Best Mobile Innovation for Commerce award at the GSMA Global Mobile Awards 2018 yesterday morning, presented at the Innovation city at Mobile World Congress.

Whisbi, world's number 1 conversational commerce solution for enterprises, was one of the six finalists for the Best Mobile Innovation for Commerce award in the Fourth Revolution Category alongside key players such as Cisco, Accenture and Etisalat.

The judges said – "Provides an engaging online experience more akin to a brick and mortar business, with real-time personalised services and a more streamlined purchasing process."

Whisbi offers the perfect all-in-one conversational platform that simulates an in-store experience and helps brands explain better their offers or execute B2C webinars to all website visitors in real time. By providing human service online through the live video chat, combined with an intuitive chatbot engagement, we provide wider reach (geographic scope), scalability (ability to have multiple concurrent conversations), lower cost (less expensive than telesales agents) and a face-to-face online experience (co-browsing, secure document sharing and real-time customers assistance online).

The Whisbi experience is 100% browser and device agnostic and does not require any plugins or installation of any kind for the customer. It's seamless, directly from the brand's website.

For global leaders in telecom, such as Vodafone and Verizon, Whisbi is connecting their online customers to their brand experts in physical stores or contact centers in real-time, providing these customers with a revolutionary real store experience 100% online. Our customers have enhanced customer engagement 6X, efficiency 10X, reduced exit rate by 20% and boosted online sales conversion by up to 40%.

"Congratulations to all of the winners and nominees of the 2018 GLOMO Awards," said Michael O'Hara, Chief Marketing Officer, GSMA. "The GLOMOs recognizes the best of the best in mobile, highlighting the technologies, products, companies and individuals that are pushing the boundaries of ingenuity and innovation and creating a better future for all of us. We thank all of our entrants, judges, sponsors and partners for supporting the 2018 GLOMOs."

A big thank you to the amazing Whisbi team, for creating a unique product, for monitoring and supporting our clients, for taking care of all legal and financial requirements. Without them, winning this award would not have been possible.

You can experience Whisbi's conversational commerce solution first hand, by booking a meeting with us here: https://www.whisbi.com/book-demo.

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SKODA UK's Live Tour project with Whisbi has been highly commended during The Corporate Entrepreneur Awards 2017 at the Design Museum, London.

Barcelona, Catalonia -- (ReleaseWire) -- 12/06/2017 -- The event recognizes big business innovation and the teams behind it with winners picked by an independent panel of academics, practitioners, and pioneers. SKODA Live Tour was nominated for best New Proposition, and was up against 37 other innovations from the likes of Talk Talk, Sky, HSBC, E-on and Jaguar Land Rover. It was one of six propositions awarded on the night.

SKODA UK launched their Digital Showroom, powered by Whisbi in April 2017 to enhance their online customer experience. They have already used it to promote the launch of two new models, the Kodiaq and All-New Karoq. When customers visit the SKODA UK website, a chatbot message automatically appears in the bottom right corner. If the web visitor would like to see the car live and talk to one of the brand's expert Product Hosts, they can be quickly connected with one by entering their phone number or calling the provided SKODA UK number.

This new innovative way of interacting with online customers has not only helped the brand to differentiate from its competitors by offering an engaging online customer experience, but it has also generated pre-qualified leads for their dealerships network.

Read SKODA UK's full success story here: https://www.whisbi.com/case/how-skoda-uk-increased-their-online-sales-leads-and-improved-online-customer-engagement/.

About Whisbi
Whisbi is the number 1 global conversational commerce solution for enterprises. Our all-in-one solution includes live video, chatbot, chat, voice and audio and helps brands humanize their engagement with their online customers. The solution is device and browser agnostic, a strategic digital approach that enhances the online customer experience and betters in-store productivity. With the Whisbi solution, brands have seen an increase of 15-30% in online conversions, 6X higher than with a regular chatbot.

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BMW Denmark launches BMW LIVE powered by Whisbi's conversational commerce solution

Barcelona, Catalonia -- (SBWIRE) -- 11/03/2017 -- On Tuesday the 26th of September at 8.00 pm CET, BMW in Denmark launched its very first BMW LIVE powered by Whisbi on their website: an online showroom for their website visitors. The first live video was a detailed review of the new BMW 5 Series Touring and the BMW 4 Series Gran Coupe facelift.

With the increasing trend of online research when it comes to purchasing a car, it is becoming imperative for car manufacturers to improve their digital presence. As a big part of the purchase journey is now happening online, the customers are looking for a more detailed and personalized experience. With BMW LIVE, customers can now be sitting in the comfort of their homes or be on the go while getting useful information about an interesting car model.

BMW LIVE appears directly on the web page, requires no login or subscription, and is device agnostic, which means it works on any device, even mobile. Thanks to the smart chat, viewers can engage with the presenters by asking them questions ranging from engine information to available colors.

About Whisbi
Whisbi is an all in one conversational commerce solution combining live video, chatbot, chat and voice. It is helping industries such as automotive, increase their online engagement and boost their sales conversion rate while decreasing abandonment rate.

You can catch them live on http://www.bmw.dk/ for the full experience.

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