San Ramon, CA -- (ReleaseWire) -- 10/14/2020 -- Actionable Science and Help Desk Technology (HDT) are pleased to announce their global strategic partnership to integrate Actionable Science's AI-powered conversational Virtual Assistant called "JAMES" with HDT's ServicePRO® Service Desk Software.

The partnership will enable both the companies to leverage mutually complementary elements of their solutions. HDT will now offer JAMES with ServicePRO® to their customers, thus providing AI-driven "auto-resolution" and service request creation solutions to their customers enabling them to use the ServicePRO® platform to track the status until resolution.

The resultant joint solution will serve the customer and employees of their clients better by:

- Being accessible anytime, anywhere, any device and from various channels
- Providing auto-resolution to repetitive questions and task quickly
- Saving effort in creating, updating, and getting status of service requests
- Creating accurate service requests using powerful templates and
- Increasing auto-resolution through a learning function.

"We are excited to collaborate with Help Desk Technology, a global leader in providing help desk, service desk, and workflow management software," said Kumar V.S., CGO and Co-founder of Actionable-Science. "This partnership enables us to help more enterprises meet their digital business transformation goals. Having our JAMES available for ServicePRO® customers will enable more organizations to have access to the right tools to increase self-service adoption and enable "auto-resolution" to automate Service Desk tasks which will bring significant value and savings to the organization."

"There has been great traction towards adoption of Conversational AI-based solutions to automate support desk services and Actionable Science's JAMES can help us in addressing such demands from clients. Our clients are seeking an AI-based interactive approach for their customers' self-service needs and JAMES will fulfill that requirement for them. By offering Actionable Science's JAMES, we help our customers transform their business-critical support desk functions to be more efficient and productive," said Prabah Gamage, Professional Services Manager at Help Desk Technology.

Help Desk Technology's ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization's operations while maintaining security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.

About Actionable Science
Actionable Science (www.actionable.science.com), head quartered in the San Francisco Bay Area, is a fast growing, leading provider of an auto-resolution platform for employee and customer service. Actionable Science's Rezolve™ platform leverages industry leading five Artificial Intelligence powered skills to deliver quick and fully automated support for areas like IT Helpdesk, HR, and Customer Support. Rezolve™ platform makes it easy for business to harness power of AI to deliver better employee and customer service while reducing cost. Actionable Science is a member of the Microsoft Gold Partner and is SOC2 and GDPR compliant.

About Help Desk Technology
Help Desk Technology (HDT) is a leading provider of enterprise service desk software with more than 25 years of experience working with customers across various industries, school districts, colleges and universities, health care organizations and government organizations around the world. Help Desk Technology has been developing, marketing, selling, and supporting service desk software to manage service / help desks and facilitate workflow automation.

HDT's ServicePRO® software streamlines business processes to improve efficiency and results, empowers end-users with self-service capabilities and optimizes service delivery. Help Desk Technology enables its customers to improve their productivity, efficiency and profitability by enhancing the ability of organizations to retain the knowledge and processes developed by its employees in a single organized source.

Help Desk Technology is a Microsoft Gold Partner and ServicePRO® is SCCI 0129 compliant.

For more information, please contact:

Kumar V.S.,
CGO and Co-Founder,
kumar.vs@actionable-science.com

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Independent auditor’s report affirms the Company’s commitment to stringent security controls and processes that customers can always rely on

San Ramon, CA -- (ReleaseWire) -- 04/21/2020 -- Actionable Science, a company providing enterprise-grade conversational AI Virtual Assistants for auto-resolution of enterprise service desk issues, today announced its successful completion of the Service Organization Control (SOC) 2 compliance audit. This successful certification allows Actionable Science to reassure clients that the company is continuously monitoring its security procedures and investing in critical compliance initiatives.

"We are in a world where companies are ever more reliant on cloud-based systems and partners to help manage their operations, and security is a significant concern. We are committed to implementing controls that will reassure our Clients that their compliance is a high priority for us as it is for them," said Co-Founder and COO Manish Sharma.

Most enterprise customers request the company's SOC 2 report as a condition of doing business. The SOC 2 audit demonstrates that Actionable Science securely manages customer data to protect the interests and privacy of its clients. The certification further validates the company's implementation of privacy, security and regulatory controls that SaaS platforms should follow when handling the data that they manage. These controls assure clients that privacy and security are of prime importance.

Subodh Dhiman, Product Center Head said, "The SOC 2 certification is a crucial achievement for us as it shows that Actionable Science meets the gold standard for protecting the information which our clients entrust us with. The SOC 2 certification ensures that our Clients can be even more confident of the controls and processes in place to maintain the security, availability, and confidentiality of their information."

Within the SOC 2 verification, Actionable Science is focused on the security, availability, processing integrity, confidentiality, and privacy criteria. The company completed the audit certification, working with an independent auditor against the criteria set forth by the American Institute of Certified Public Accountants (AICPA).

About Actionable Science
Actionable Science (www.actionable.science.com), headquartered in the San Francisco Bay Area, develops artificial intelligence-powered fully digital virtual assistants that provide personalized first-level support for key enterprise functions such as IT and Human Resources service desk and Customer Service operations. Actionable Science makes it easy for businesses to leverage artificial intelligence powered Virtual Assistants to improve productivity, enhance customer experiences, increase employee satisfaction and lower costs. Actionable Science is a member of the Microsoft Partner Network and is compliant with GDPR.

For more information, contact:
Manish Sharma
(510) 396-5652
manish.sharma@actionable-science.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Microsoft Azure customers worldwide gain access to Actionable Science’s conversational AI-powered Enterprise Virtual Assistants for Retail, to take advantage of the scalability, reliability, and agility of Azure to boost productivity and profitability.

San Ramon, CA -- (ReleaseWire) -- 03/31/2020 -- Actionable Science, a company providing enterprise grade conversational AI Virtual Assistants for auto-resolution of enterprise service desk issues, today announced the availability of their SaaS-based products in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Actionable Science customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.

Retailers are now able to improve storefront and corporate productivity & efficiency by supporting internal and external customers anytime, anywhere, on any device and using any channel (like Microsoft Teams). They can converse in multiple languages using Microsoft's natural language processing (NLP). Actionable Science's Enterprise Virtual Assistant suite of products can auto-resolve issues ranging using:
- Knowledge Management: Bite Sized and contextual answers to range of questions from product to pricing to policy, with AI driven self-learning approach to keep improving auto-resolution
- Task Management: Automate repetitive tasks using business rules and flows
- Process Orchestration: Automate complex processes like onboard/deboard a retail associate.
- Case Management: Live-Chat with expert help for faster resolution through auto-ticketing.
- Micro-Learning: Simplified hiring and onboarding process with on-demand micro training for enhanced productivity.

"We are honored to collaborate with Microsoft and be part of this unique retail offering. We help our retail customers enhance internal customer experience by conversationally assisting storefront and corporate employees gain productivity and the service desk teams be more efficient by auto-resolution of repetitive queries, tasks and processes. Our products are fully integrated with Microsoft billing and licensing, making our AI-powered Enterprise Virtual Assistants easily available to all Microsoft Azure customers worldwide," said Kumar V.S, Co-Founder and Chief Growth Officer, Actionable Science, Inc.

Sahir Anand, Principal/Category Lead- Retail & CPG, Microsoft Azure Platform at Microsoft Corp. said, "Microsoft Azure Marketplace lets customers worldwide discover, try, and deploy software solutions that are certified and optimized to run on Azure. The Azure Marketplace helps solutions like Actionable Science's reach more customers and markets."

The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with Microsoft partners who have developed such ready to use solutions.

About Actionable Science
Actionable Science (https://www.actionable.science), head quartered in the San Francisco Bay Area, develops artificial intelligence-powered fully digital virtual assistants that provide personalized first-level support for key enterprise functions such as IT and Human Resources service desk and Customer Service operations. Actionable Science makes it easy for businesses to leverage artificial intelligence powered Virtual Assistants to improve productivity, enhance customer experiences, increase employee satisfaction and lower costs. Actionable Science is a member of the Microsoft Partner Network and is focused on security and privacy through SOC 2 certification and is compliant with GDPR.

Get this Solution Now on the Azure Marketplace at https://azuremarketplace.microsoft.com/en-us/marketplace/apps/actionablescienceinc.virtual-assistant-retail-employees?tab=Overview

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm