National Customer Service Awards in the category of Field Service. Keep yourself updated on boiler technologies from Potterton to prevent getting lured into fake heateam promotions, scams and internet warning. Stay updated with the current engineering information from Eldora Announcement Resources.

Coventry Road, Warwick -- (SBWIRE) -- 07/25/2011 -- We are delighted to announce that the assistance division of BDR Thermea, heateam, received recognition from the 2010 National Customer Service Awards in the category of Field Service. Keep yourself updated on boiler technologies from Potterton to prevent getting lured into fake heateam promotions, scams and internet warning. Stay updated with the current engineering information from Eldora Announcement Resources.

Heateam prevailed over other finalists Thames Water, Rentokil and Royal Mail to bag the coveted award after a demonstration on how we give customer service, high quality and instruction with passion, professionalism and enthusiasm.

"We were impressed with the stress on working together from this entry and how each individual is encouraged to take responsibility in terms of customer service. The result is improved effectiveness for the company and a better experience for the client, which is exactly what this award is all about. A deserving victor," remarked the judges.

The triumph was publicized on 7 December during the award ceremony in London, hosted by comedian Kevin Bridges. The trophy was handed to John Orris, Field Service Manager of South region.

Customer Service Director Lee Robinson said: "Our field service engineers work diligently to keep our customers warm and contented. During a usual day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to give details of our products or just showing the homeowner how to get the best out of their system.

"They often call when the homeowner is anxious or even irate, and always endeavour to leave them happy and at ease. The recent weather situation has been taxing for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else. But they have pulled together, and worked long hours in complicated conditions to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service.

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry," adds Lee.

heateam, BDR Thermea's in-house service department has a national network of more than 280 expert Gas Safe registered field service engineers. They give service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the website http://www.heateam.co.uk/ or call 0844 335 2266.

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Coventry Road, Warwick -- (SBWIRE) -- 06/23/2011 -- Potterton Gold Combi 24 HE is deemed a Best Buy by the top consumer resources magazine Which? for four years in a row. It garnered five-star ratings for easy installation, uncomplicated use, features and NOx emissions, with an total score of 74%.

According to the report, it is very efficient, with hot water output and highly durable. A Which? expert called the boiler "remarkably easy to service with lots of room to work inside the boiler".

"We are glad with the current recognition this great boiler is receiving. The Potterton Gold Combi HE is created from high quality components and go through thorough quality tests to make sure that it meets our challenging standards of reliability," said Paul Haynes, Head of Potterton Product Management.

"It comes with a pre-plumbing jig, a filling loop fitted as regular and extensive flue options for flexibility of sitting to make the installation simple."
Potterton Gold Combi HE range is available in outputs of 24, 28 and 33 kW, along with a dedicated 28kW LPG model.

For homeowners, a boiler's superb energy efficiency translates into lower gas bills and reduced carbon emissions. The Potterton Gold Combi HE range is all Energy Saving Trust Recommended merchandise. A timer is included and the controls are very easy to use. Also, there is a digital display and bright neon lights that shows the boiler's current operational status. The instructions are also inside the cover of the controls, which is very convenient.

About Potterton
Potterton is a well-known British company with reputable credentials. As a matter of fact, we have a track record dating back for around 150 years, which makes us a trusted name.

Potterton history. For more than 150 years, the Pottertion brand has been committed in providing high quality and unrivalled service in the design and production of boilers.
Actually, Potterton has made more than 5 million boilers over the years.

We have brand values in place that are included in the Potterton ethos.

User-friendly. Whether it is for installers, specifiers or customers, we work out problems. Thus, our boilers are easy to fit and easy to use daily.

Reliability. Our name is almost synonymous to reliability which makes it the top reason to purchase Potterton. It applies to all our products, service and staff. In short, Potterton is all about dependability.

Trust. We strive to make it known to everyone that they can depend on us and on our products. We do not make false claims or promises.

Customer-focused. We create products that are essential to people. Our customers are always top priority and our products are too important to work any other way.

Relaxed. We do not create needless fuss for we are decent people to do business with. So whatever you require, you can count on us to listen with an open mind.

Mainstream. We are not niche; we are for everyone. Our services and boilers are intended to meet the needs of just about everyone out there.

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