Tunisie Telecom chooses a customer and quality focus strategy with Vision 360 Degres’ EQual ONE Solution for its 3G++ rollout.

Lyon, Rhône-Alpes -- (SBWIRE) -- 12/04/2011 -- Tunisia national operator, Tunisie Telecom, signed an agreement with French company V3D to use EQual ONE solution for testing, monitoring, analysing and commercially launching its brand new 3G network. Tunisie Telecom is focusing its marketing strategy on customer experience management and service quality management for its 3G++ commercial launch on August 11th 2011. Tunisie Telecom wished to guarantee its customers a high quality of services through a customer experience management solution embedded directly on smartphones.

Tunisie telecom preferred French company V3D EQual ONE solution to validate their quality of service and network performances from an end user point of view.

V3D is a French independent software editor specialized in monitoring and managing quality of service (QoS) and end users quality of experience (QoE) for mobile network operators. Its main solution, EQual ONE, allows precise and objective measures through quality and customer focused key performances indicators (KPIs). With a complete compatibility on iOS, Android, RIM, Symbian and Windows Phone, EQual ONE monitors not only mobile networks performances but also voice and data services according to the bearer (2G, 3G, LTE, WiFI) and to environmental conditions (indoor, outdoor or in movement).

Ahmed El Gazzah, Analysis and Strategy manager – Tunisie Telecom- "During a new service commercial rollout, being able to test, measure and validate your service quality is completely essential. What we truly needed was to guarantee our customers a fast and reliable service. V3D expertise allowed us to evaluate our mobile network by focusing on real customer experience to bring them the best quality. Our Project Manager, Kaouther Bedoui was really enthusiastic by this end user focused approach and really enjoyed how useful and user friendly EQual ONE can be."

Philippe Vial-Grelier, President and CEO, Vision 360 Degres (V3D) – " At V3D we strongly believe that end users should be the core focus of every actions, especially when it is aiming at testing and measuring quality on a mobile network. Today, operators are looking to understand their customers and their needs, to increase their network performances and their retention rate. We think that CEM and SQM (customer experience and service quality management) solutions can help them in the process. We were really enthusiastic to work with Tunisie Telecom and to bring them our expertise in quality testing and customer experience management. We are truly confident that EQual ONE will help Tunisie Telecom subscribers by providing them with the best 3G++ service according to their needs. "

About Tunisie Telecom
Tunisie Telecom is the incumbent telecocontact@v3d.frmmunication network and service provider in Tunisia. The operator offers a full range of fixed, mobile and satellite telephony services. Tunisie Telecom targets businesses, third parties carrier and general public. In Tunisia, Tunisie Telecom is the only mobile carrier offering national interconnection and roaming-in services. With more than 8300 employees and multiple local headquarters and private retailers, Tunisie Telecom offers proximity, accessibility and universality with a customer satisfaction and an improved quality of service focus. In September 2010, Tunisie Telecom was awarded the country's second 3G licence, and offers 3G residential and corporate mobile voice an data services available from USB dongle or smartphones.

About V3D
V3D is an independent QoS and QoE software editor for mobile network. With a deep knowledge in software development and mobile network operator environment, V3D offers turnkey solutions to monitor and manage networks and value added services from a customer point of view.

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Lyon, Rhône-Alpes -- (SBWIRE) -- 09/19/2011 -- HAF Consulting today announced the formation of a strategic partnership with Vision 360 Degrees (V3D) of Lyon, France. V3D develops sophisticated software applications for the measurement of network quality of service (QoS) and customer quality of experience (QoE) for wireless networks. The software consists of a smart-phone based application and a central analysis software suite.

The partnership with HAF Consulting allows HAF and V3D to develop a set of advanced consulting services for operators, regulators, research firms and financial institutions. These services allow the simultaneous measurement of network performance and customer satisfaction as determined by the customer and the device itself.

Integrating the V3D solution with HAF's other consulting services allows HAF to bring together market research, network performance and market strategy to maximize customer lifetime value and improve business performance.

Jon Short, Managing Partner - HAF Consulting - "HAF Consulting and V3D have developed an exciting set of customer insight tools and services designed to bridge the traditional gap between network performance and the customer's actual experiences. We continue to further develop our services to meet the current challenges facing the TMT sector."

Philippe Vial-Grelier, CEO – V3D – "V3D are excited about the joint research solutions developed with HAF Consulting and the potential for our software solutions to deliver significant value in the TMT consulting arena. We look forward to working with an ever wider community of operators and companies in improving understanding of customer satisfaction and improving customer ARPU and retention. We strongly believe by matching QoS/QoE KPIs provided by our software solution and HAF consultancy expertise will help operators giving to end users a better quality on voice and data services."

About HAF
HAF Consulting is an international boutique that provides a range of consulting services within the telecommunications, media and technology industries worldwide. HAF has served its clients since 1997 by providing expert strategic, financial and operational advisory services relating to the pursuit, analysis, acquisition, launch and optimization of businesses. HAF has helped its clients build enterprise value and increase operational efficiency by providing a range of services related to start-ups, acquisitions, mergers, operations, integration, growth and changes in strategic direction.

For further details, please visit our website.
Contact: info@hafconsulting.com – http://www.hafconsulting.com – +44 1288 362929

About V3D
V3D is an independent editor of QOS and QOE software. Founded in 2006, V3D software development skills and knowledge of operator environments enables delivery of turnkey solutions for monitoring the operator network using smartphones. Our software platform meets the high performance requirements imposed by the Smartphone usage boom in operator networks.

For further details, please visit our website.
Contact: contact@v3d.fr – http://www.v3d.fr – + 33 481 761 370

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Acquiring Sibytel technology, V3D (Vision 360 Degrés) goes one step beyond on last mile mobile Quality Testing and Monitoring by upgrading its complete and most advanced software suite for Telcos: EQual ONE

Lyon, Rhone Alpes -- (SBWIRE) -- 07/20/2011 -- V3D is a leading Customer Experience software vendor for mobile telecom operators. V3D provides a complete solution for monitoring the performance and quality of the network services (e.g. video, voice & messaging, data services) combining QoS KPIs (Quality of Service Key Performance indicators) and Customer experience.

The software platform EQual ONE includes a software agent compliant with most of major Smartphones operating systems, and a powerful monitoring and dashboarding server. From the server side, the Monitoring engine provides a set of pre-configured or customized passive or active tests, either on mobile devices or USB dongles, to measure the Quality of Service and Customer satisfaction on any telecommunication networks (WiFi, 2G, 3G, 3G+ and LTE). All QoS & QoE (Quality of Experience) KPIs are gathered and displayed within a friendly user-interface. Thanks to its Modeler and Campaign manager interfaces, the Monitoring engine speeds the performance tests of mobile network services that are performed by a smartphone.

V3D has massively invested in the server and dashboard capacities, which are keys to deliver the expected level of performance to mobile operators acquiring the technology of Sibyltel (http://www.sibyltel.com). Equal ONE offers mobile operators a configurable platform to easily visualize complex and real-time data in an interactive way on any web browsers, including those from tabloids (iPad, Galaxy Tab). All valuable and real-time key troubleshooting issues can be also analysed through a Geographical Map layer which provides network coverage, radio information, and device key metrics.

V3D's co-CEO Jean-Marc Truong says, "With Equal ONE, any mobile operator can measure QoS/QoE from the customer perspective. All Network Performance KPIs have been challenged, proven, and trusted with major mobile operators and vendors. We built our software suite based on our 15 years of telecom experiences with leading mobile operators in the world. Our objective is to become the QoS Customer Centric solution reference converting all devices in active smart sensors".

About V3D
V3D is an independent editor of QOS and QOE software. Founded in 2006, V3D software development skills and knowledge of operator environments enables delivery of turnkey solutions for monitoring the operator network using smartphones. Our software platform meets the high performance requirements imposed by the Smartphone usage boom in operator networks.
For further details, please visit our website.

Contact: contact@v3d.fr – http://www.v3d.fr – + 33 481 761 370

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm