Swords, Co., Ireland -- (SBWIRE) -- 12/05/2022 -- A new update to Salesforce cloud contact center released in October this year is giving users access to a new range of tools and functionality to more fully support customer service needs. The new swathe of services provides access to, among other things, AI tools for analysing voice conversations and AI bots for call routing. There are also tools for workforce management and survey management and AI bots for self service. The fresh updates are a prime example of the way that Salesforce is continually striving to improve its products and services to create a more comprehensive and effective experience for users. It's likely that this will be just another step in the continuous evolution that Salesforce is committed to.

The AI in Salesforce cloud contact center can provide a significant customer service upgrade for organisations. However, it's worth bearing in mind that AI is only as good as the data that it's working with. That's why connecting Salesforce CDP into Salesforce cloud contact center can be a real advantage. This provides the AI with a comprehensive view of customer data from across ecommerce, sales and marketing, giving it the optimum opportunity to make the best possible decisions. The best possible outcome in any customer service situation is agents being able to access precisely the data they need, regardless of the cloud contact center console that they use. Driving towards a single source of truth like this is exactly what Salesforce is trying to achieve with its updates.

Salesforce cloud capabilities create significant advantages for businesses where customer service is concerned. The team at Ignyto has worked with more than 500 enterprises, large and small, in managing a Salesforce roll out to help a business scale. The firm is a credible and trusted partner thanks to the wealth of experience in the team and the business acumen and common-sense approach that all consultants provide for clients. This experience covers a multitude of industries and many different types of organisations. Part of supporting clients with Salesforce Cloud is ensuring that everyone is aware of the latest changes to the CRM, including the cloud center update released this October. Salesforce is constantly changing and is very responsive to the challenges or queries raised by users, which is why there is such a need to stay on top of the updates to help optimise the investment made in Salesforce Cloud.

The team at Ignyto has a full spectrum of Salesforce Cloud experience, including leveraging products such as Managed Services and Marketing Cloud as well as Marketing Cloud Account Engagement and Sales Cloud. As a Gold Salesforce Partner the firm is a reliable choice, whether for a brand new Salesforce implementation, reviewing the way Salesforce is currently being used (and looking for options to improve) or focusing on Salesforce Cloud to help drive continuous business improvement. The team's reach today extends nationally, and beyond, as Ignyto has a presence in London, Dublin, Manchester and Stockholm and clients in many locations in between.

About Ignyto
Ignyto is a leading Gold Salesforce Partner specialising in deploying Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Account Engagement Software to businesses big and small.

Ignyto operates in the UK, Ireland and Europe, with offices in Dublin, London, Manchester and Stockholm. Ignyto has worked with over 500 companies around the world helping them to deploy and integrate Salesforce CRM into their business. To find out what our partners say about us and how ignyto can help your business read our extensive case studies at https://www.ignyto.com/case-studies/

Company Quote

Managing Director, Simon Collins, comments, "Over 500 companies, both big and small, have trusted ignyto with their salesforce rollout to help scale their business.

With decades of experience, our team of Salesforce consultants will be able to help your business get started with Salesforce and Marketing Cloud Account Engagement to ensure you get the implementation that is right for your business."

To find out more information about Salesforce Cloud visit https://www.ignyto.com

For any media enquiries please contact Gary Elliott at Iconic Digital – 020 7100 0726.

For all other enquiries please contact ignyto at https://www.ignyto.com/contact/

For more information about ignyto services, please go to https://www.ignyto.com/

- Ignyto is a Gold Salesforce Partner founded in 2018, with offices in Ireland, United Kingdom and Sweden. Our team of experienced Salesforce consultants help companies of all sizes make the most of their Salesforce CRM.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Swords, Co., Ireland -- (SBWIRE) -- 12/05/2022 -- We are increasingly experiencing a shift towards customer service that happens via text, so it's no surprise to see partnerships between CRM platforms and text services. In September this year, Mark Zuckerberg announced that Meta and Salesforce CRM would be collaborating in order to give Salesforce customers more opportunity to work with WhatsApp. As a result of the potential partnership, it will be possible for Salesforce CRM customers to start using WhatsApp to create a smooth and seamless experience for customers. Given that Salesforce is the largest CRM platform in the world, the partnership with Meta - the owner of the biggest social media platform in the world - makes a lot of sense.

The partnership is currently at the pilot stage and being tested by some big name brands. These include L'Oreal Group brands, which will be looking into using WhatsApp for the specific purpose of reaching out to customers who have abandoned a shopping cart, in order to deliver incentives such as offers and discounts that could close a sale. The opportunity to use WhatsApp with such seamless integration could be a big advantage for any business seeking new and more effective ways to make contact with customers. And it is, according to Meta, just the start of a mission to help brands connect to more customers and improve customer service delivery. For customers of Salesforce CRM the WhatsApp facility could open up a whole new way to help deepen existing relationships, support customers better and more effectively drive sales.

Salesforce is an incredibly dynamic brand and there are many advantages to opting for the Salesforce CRM. Alongside the functionality and efficiency of the software itself there is the obvious commitment that Salesforce continues to make to being the top CRM in the world. Partnerships like the one with Meta are advantageous to Salesforce customers, creating more opportunities to work towards a wider range of CRM goals. The team at Ignyto is available to help any organisation implement, and optimise, Salesforce CRM, whether starting from scratch or looking at ways to improve existing usage. There are always opportunities to get more from the CRM - and to leverage the products it offers to better support an enterprise and its customers. Ignyto has expertise across the full range of Salesforce products, including Managed Services and Marketing Cloud as well as Marketing Cloud Account Engagement, Communities and Sales Cloud.

This expertise is partly why customers come to the team at Ignyto, which has now supported more than 500 enterprises - large and small - through a Salesforce rollout. Consultants have an in-depth understanding of Salesforce CRM, Salesforce integration and how this can be leveraged in various ways across industries and with respect to different types of organisations. The team also brings its own unique brand of business acumen and common sense approach, which clients say is worth its weight in gold. Ignyto is a Gold Salesforce Partner with a well established reputation and is now part of a network that spans multiple locations, including London, Dublin, Manchester and Stockholm.

About Ignyto
Ignyto is a leading Gold Salesforce Partner specialising in deploying Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Account Engagement Software to businesses big and small.

Ignyto operates in the UK, Ireland and Europe, with offices in Dublin, London, Manchester and Stockholm. Ignyto have worked with over 500 companies around the world helping them to deploy and integrate Salesforce CRM into their business. To find out what our partners say about us and how ignyto can help your business read our extensive case studies at https://www.ignyto.com/case-studies/

Company Quote

Managing Director, Simon Collins, comments, "Over 500 companies, both big and small, have trusted ignyto with their salesforce rollout to help scale their business.

With decades of experience, our team of Salesforce consultants will be able to help your business get started with Salesforce and Marketing Cloud Account Engagement to ensure you get the implementation that is right for your business."

To find out more information about Salesforce CRM visit https://www.ignyto.com

For any media enquiries please contact Gary Elliott at Iconic Digital – 020 7100 0726.

For all other enquiries please contact ignyto at https://www.ignyto.com/contact/

For more information about ignyto services, please go to https://www.ignyto.com/

- Ignyto is a Gold Salesforce Partner founded in 2018, with offices in Ireland, United Kingdom and Sweden. Our team of experienced Salesforce consultants help companies of all sizes make the most of their Salesforce CRM.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Swords, Co., Ireland -- (SBWIRE) -- 12/05/2022 -- Carbon credits have become popular with businesses working towards net zero targets. Now, Salesforce has launched a carbon credit marketplace designed to democratise the process of acquiring carbon credits and offer the opportunity to buy these credits from a credible partner with third party verification. Although the marketplace has been built on Salesforce's Commerce Cloud, it will be open to companies that are not Salesforce customers to make purchases of carbon credits via the platform. Transparency has been the key driving force behind the Salesforce carbon credit marketplace, and it has been a priority to ensure that there is openness inherent in the way individuals and organisations can support carbon projects through the platform.

But Salesforce hasn't stopped there, as the carbon credit marketplace will also serve as a source of education and inspiration. Carbon credits have attracted plenty of criticism, as they are often viewed as a get out card for businesses to make claims to being net zero without making any internal or supply chain changes. The approach that Salesforce is taking is to pitch the option of carbon credits as the final step in a plan to minimise carbon emissions, as opposed to the only step. This is why the marketplace will be filled with a wealth of educational information and tools as well as the option to purchase the carbon credits themselves. The hope is that those who set out to exploit systems like this can be educated and held accountable and the bulk of the carbon credits used for the right reasons - so says the senior vice president of sustainability at Salesforce.

The team at Ignyto has a long, rich history working with Salesforce, the company and its products. Initiatives like the carbon credit marketplace are typical of a business that is keen to continue to evolve and solve some of the most common problems of today. Ignyto consultants and professionals have an in-depth understanding of the way Salesforce operates and how its products are designed to optimise business systems and deliver more opportunities where customer relationship management is concerned. All the team bring specific Salesforce expertise to the table, alongside excellent business acumen and a common sense approach. That's why today Ignyto is a Gold Salesforce Partner and has established a network that spans multiple locations, including London, Dublin, Manchester and Stockholm.

Leveraging Salesforce products to deliver successful projects is what the team at Ignyto excels at. This includes everything, from Managed Services and Marketing Cloud through to Marketing Cloud Account Engagement and Sales Cloud. Clients who have worked with Ignyto have remarked on the exceptional client service, as well as the ability that the team has to act as a guide to companies with every level of experience with Salesforce. From complete beginners to enterprises looking to take their Salesforce products to the next level, Ignyto can deliver. Investing in a product like Salesforce is a great idea for any business. But it can sometimes take the addition of specialist expertise to really get the most from the investment.

About Ignyto
Ignyto is a leading Gold Salesforce Partner specialising in deploying Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Account Engagement Software to businesses big and small.

Ignyto operates in the UK, Ireland and Europe, with offices in Dublin, London, Manchester and Stockholm. Ignyto have worked with over 500 companies around the world helping them to deploy and integrate Salesforce CRM into their business. To find out what our partners say about us and how ignyto can help your business read our extensive case studies at https://www.ignyto.com/case-studies/

Company Quote

Managing Director, Simon Collins, comments, "Over 500 companies, both big and small, have trusted ignyto with their salesforce rollout to help scale their business.

With decades of experience, our team of Salesforce consultants will be able to help your business get started with Salesforce and Marketing Cloud Account Engagement to ensure you get the implementation that is right for your business."

To find out more information about Salesforce visit https://www.ignyto.com

For any media enquiries please contact Gary Elliott at Iconic Digital – 020 7100 0726.

For all other enquiries please contact ignyto at https://www.ignyto.com/contact/

For more information about ignyto services, please go to https://www.ignyto.com/

Ignyto is a Gold Salesforce Partner founded in 2018, with offices in Ireland, United Kingdom and Sweden. Our team of experienced Salesforce consultants help companies of all sizes make the most of their Salesforce CRM.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm