Evaluation Based on Product Strengths and Market Presence

Gurgaon, Haryana -- (SBWIRE) -- 12/26/2011 -- Virtuos Solutions authorized distributor and partner of KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that Kana has been listed as a "Champion" in Info-Tech Group's Customer Service Knowledge Management (CSKM) Vendor Landscape for 2011.

The report mentions KANA as "An established market leader that provides a comprehensive CSKM feature set." The report further adds, "KANA provides organizations with extensive personalization, service resolution, authorship and editorial capabilities".

KANA's Knowledge Management solutions are used by leading companies across the globe to improve customer experiences, increase online sales, user adoption and deliver faster, accurate answers to contact center agents.

"Knowledge is a key ingredient in creating a superior customer service experience, and KANA enables businesses to deliver the right knowledge in-context to customers, regardless of channel," said James Norwood, CMO, KANA Software. "We are honoured to be listed as a "Champion" by Info-Tech Research Group for CSKM. This is a strong affirmation of KANA's long-term commitment to service excellence and innovation."

About Info-Tech Research Group
With a paid membership of over 8,000 organizations worldwide, Info-Tech Research Group is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a thirteen-year history of delivering quality research and is one of North America's fastest growing full-service IT analyst firms..

About KANA Software
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of their customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. For more information, visit http://www.kana.com.

About Virtuos Solutions
Virtuos is a high performance business solutions, interactive marketing and CRM technology consultancy that delivers superior customer experiences and information-driven business solutions through its unique "Customer OnDemand! InnovationTM (CODI)". http://www.virtuos.com , http://www.crmdomain.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

A new version of KANA’s market leading Email Management System available in India through Virtuos Solutions- Kana Partner in India

Gurgaon, Haryana -- (SBWIRE) -- 12/04/2011 -- Virtuos Solutions today announced the general availability of KANA Response 10r5 from KANA, the Service Experience Management leader; the new offering updates the market leading email management system. Response is employed by several hundred enterprises, including almost half of the Global 100, to deliver customer service by email. Response 10r5 delivers complete control over email-based service experiences. The new version extends Response's support for leading operating systems and databases, adds new reporting capabilities, and further improves HTML handling. The solution is now available on an immediate basis

Product Highlights:

- Support for Latest Technology
10r5 brings certification to many of the latest operating systems and databases. Newly certified technologies include Oracle 11G, AIX 6.1, Windows 7, IE 8, DB2 9.5, and Linux 5.5.

- Performance Optimization–
Response is used by some of the world's largest e-businesses to process billions of emails annually. Response scales to these needs, and the new release drives the application to new performance levels. Work has been done to insure management of email spikes, to optimize report execution and to increase the efficiency of machine synchronization.

- New Features
10.5 adds an enhanced HTML editor, and improves HTML handling. Rules processing has been extended and enhanced. Integration with Response Live has been deepened.

"KANA continues to support our channel products such as Response & IQ, even as we make significant investment in next-generation Service Experience Management technology" said Mark Duffell, CEO of KANA Software. "10r5 demonstrates our on-going commitment to KANA's extensive installed base."

"Response certifications have now been extended to the latest releases from major I.T. vendors, and the release includes scores of features and fixes requested by our clients", said John Kihn, Director of Customer Support

About KANA Software
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved Net Promoter Score (NPS) at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide.

About Virtuos Solutions
Virtuos is a high performance business solutions, interactive marketing and technology consultancy that deliver superior customer experiences and information-driven business solutions through its unique "Customer OnDemand! Innovation TM (CODI)".

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Maximizer, the CRM Solution partner of CRM Domain announced the availability of Maximizer CRM 12 with LinkedIn Integration and Built-in Mobile & Web Access.

Gurgaon, Haryana -- (SBWIRE) -- 10/17/2011 -- CRM Solution provider Maximizer, the leader in the industry with powerful LinkedIn integration and built-in mobile and web access revealed the availability of Maximizer® CRM 12.

The new version of Maximizer® CRM 12 will provide a richer and enhanced customer engagement and help business to exploit opportunities anywhere, anytime and on mobile platform giving them the maximum benefits and prospects for the business to grow. The new interface is built for the latest mobile devices providing improved web access performance, expanded customization options and full integration with LinkedIn.

This latest version of CRM also includes expanded capabilities in business intelligence, measuring marketing ROI, and iCalendar and SharePoint® integration, delivering the most complete CRM solution to date.

Maximizer Software President Vivek Thomas stated, "Our LinkedIn integration and built-in mobile and web products provide a whole new level of access and capability for businesses to attract and engage with customers. The business is not chained to your desktop anymore. The expanded capabilities combined with the convenience and flexibility of all-access options, enable organizations to succeed wherever and however they do business."

The latest version provides improved calendar usability, multi-user views, email notification, and a task screen with all the options a mobile workforce needs to do their job from an airport, vehicle, hotel lobby or conference; it will allow the worker and customer to avail the CRM benefits on the iPhone™, Blackberry®, Android™ or any other smartphone or tablet computer.

Rahul Iyer, Enterprise Solution Marketing Consultant, CRM Domain said, "Businesses as a part of customer engagement and brand building strategy want to integrate social media networks into their business. CRM Domain is delighted to announce its solution partner's availability of new Maximizer® CRM 12. The latest version will enable the companies to adapt LinkedIn into their customer engagement process."

The new version of Maximizer will become available on November 8. The new CRM solution will provide benefits to the business like increased revenue-generating, process streamlining and cost-savings opportunities.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm