Krishnan’s appointment as sales leader and strategic additions to the management team prepares Consilium for the next stage of growth launched last year with the introduction of JAFCO Asia as an investor in the business.

New Delhi, India -- (SBWIRE) -- 01/12/2011 -- Consilium Software ("Consilium"), a leading Unified Communications solutions company, today announced the appointment of Krishnan KS as Vice President, Sales Operations to drive the sales function, expand its customer base and entrench Consilium's presence in target markets. Consilium also announced today other appointments as part of an updated strategic plan to advance its position as the Unified Communications market leader known for its solution approach, applications focus and proven track record globally.

Krishnan's career spans more than 17 years in the IT industry. Before joining Consilium, he was the National Head , Commercial Accounts at Servion Global Solutions, India. He has held various senior level positions in sales, business development and professional services at Redington, HCL Infosystems, Acqueon Technologies and Dell.

Consilium also announced other organizational changes in the management team. Industry veteran Arvind Saksena takes the position of Senior Vice President with responsibility for the technical support and services functions. Aman Basra, as Vice President of Global Services, will be responsible for leading Consilium's professional services. Harish Ruparel, who joined Consilium in November as Director, Unified Communications Practice will spearhead solution delivery.

Commenting on the new appointments, Pramod Ratwani, President and Executive Chairman, Consilium Software said, "We are experiencing strong growth in all our major markets and excited about the exceptional leadership team we have on board. We will continue building on the company's global success in delivering excellent customer service and exceeding customer expectations through the unique and strong combination of our alliance products, the innovative Consilium Uni™ suite, and industry-acclaimed Consilium UniCare™ Customer Lifecycle Services."

About Consilium Software ("Consilium") – http://www.consiliuminc.com
Consilium Software develops Unified Communications (UC) software and solutions for enterprises and contact centers. Consilium Software offers a complete solutions platform for Unified Communications with alliance products, Consilium technology powered services, Consilium's proprietary Uni™ products and applications, and infrastructure management. Consilium Software's vision is to be a leading mid-tier UC player by offering a platform consisting of software, services and third-party products which helps customers reduce the cost and complexity of acquiring and enabling Unified Communications. Consilium Software is headquartered in Singapore, with subsidiaries and fully-staffed branch offices in India (New Delhi, Bangalore and Mumbai), Canada (Toronto) and Taiwan (Taipei City.) Established in 2007, Consilium is a privately-held company that received Series-A investment from JAFCO Asia in July 2010. The Consilium team is comprised of management, advisors and delivery leaders who have significantly shaped the global contact center industry over the last two decades.

For further information, please contact:
Mohit Rajvanshi
Consilium Software Inc
mohit.rajvanshi@consiliuminc.com
(+65) 6327 7270

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Consilium Software (“Consilium”), a leading Unified Communications solutions company, headquartered in Singapore designed and delivered Genesys Contact Center solution to Bharti AXA

New Delhi, India -- (SBWIRE) -- 08/15/2010 -- Consilium Software ("Consilium"), a leading Unified Communications solutions company, headquartered in Singapore with operation in India, S.E. Asia, Taiwan and Canada, designed and delivered Genesys Contact Center solution to Bharti AXA and migrates them to a technology platform that provides them with the scalability and tightly integrates with all their business as well as backend processes.

Genesys Contact center solution is software based which allows contact centers to handle large number of calls and yet maintain the quality of the call. The scalability, flexibility and clear roadmap made Genesys the right choice. Genesys outbound contact center solution was implemented with Consilium's UNITM range of products which provided Bharti AXA with a complete solution which it was looking for its business as well as retaining the flexibility to the dynamics of the market. As a result, Genesys has proved out to be a solution which increases customer satisfaction and retention, drives efficiency and accelerates business innovation.

Consilium's UNI™ suite of products were tightly integrated with their currently running backend applications. Consilium UniAgentTM was integrated at Bharti AXA, Pune, which benefited them in reducing their Average call handling time as the call center agent had ready access to call information, customer data and enterprise resources giving faster call resolution. With Consilium UniQMTM Bharti AXA was able to monitor performance of the agent as they were able to get information about the recorded calls including full details over the date and time of call, agent name, calling party number, final disposition of call, etc. Consilium UniInsightTM is a Business Intelligence (BI) reporting product is focused to analyze and report on the volume of data organizations collect and store, which helps in taking further business decisions. With both the Genesys Contact Center Solution and Consilium UNITM range of products Bharti AXA had made an immense growth in their business.

Arvind Saksena, (Group CIO and Head of HR) said "The Genesys contact center enables Bharti AXA with all the advanced and latest features. It is an important business asset for Bharti AXA and is expected to improve customer loyalty and satisfaction and help generate new revenues for the company. Added potential to their Contact center was provided with Consilium UNITM Suite of products."

Satya Ganesh's (VP, Insurance Asia Pacific, AXA Business Services) said "The solution recommended by Consilium Team has not only increased our efficiency, but it has also given us room for other, more lucrative initiatives. It has enabled us to launch new products without putting an extra strain on our budget. With the new features the added advantages/benefits provided thereof - we have created capacity to tackle new ventures without making new investments, and as such we have indirectly saved considerable money which will help us in improving our ROI."

About Consilium Software ("Consilium") – http://www.consiliuminc.com
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.

Aastha Gupta
Consilium Software Inc
Aastha.gupta@consiliuminc.com
(+65) 6327 7270

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

JAFCO’s investment will be used to accelerate Consilium Software’s UNI™ product development for Unified Communications and contact centers, launch a Managed Services Platform, and expand geographic footprint.

Singapore -- (SBWIRE) -- 07/22/2010 -- Consilium Software ("Consilium"), a leading Unified Communications solutions company, today announced a Series A investment of an undisclosed amount from JAFCO Asia.

Consilium Software, headquartered in Singapore with operations in India, S.E. Asia, Taiwan and Canada, develops Unified Communications (UC) software and solutions for enterprises and contact centers. Consilium's UNI™ range of products include Consilium UniAgentTM, UniInsightTM and UniQMTM. Since inception just over 30 months ago, Consilium has established itself as a powerhouse of UC & contact center specializations, acquired a customer base in more than 30 countries through direct and alliance accounts, developed products and technologies which are Cisco Compatible, and been recognized by Alcatel-Lucent with the Asia Pacific New Market Breakthrough Award. Consilium's managed services initiative will provide a hosted communications and customer contact solution with Consilium technology powered products, UC applications and infrastructure management in a cost-effective platform.

Pramod Ratwani, President and Executive Chairman, Consilium Software, said that, "This investment and backing from JAFCO Asia will enable us to further accelerate IP creation and product development, grow our managed service model into a disruptive technology, and bolster Consilium's position as a dominant player in the Asia Pacific and globally. Consilium's SaaS (Software as a Service) offering backed by our robust support, strong consulting and software professional services, and international reach will offer unique value to customers."

"With customers looking for converged communication solutions together with a flexible, variable cost model, Consilium is well-positioned to capitalize on its UC expertise through a hosted, managed services offering. We look forward to working with the management team and supporting the business growth through our extensive network in Asia", said RJ Sridhar, Associate Director and Deputy-Head (South Asia Investments) of JAFCO Asia.

Consilium plans to launch Unified Communications solutions in a SaaS model on a hosted platform that will save on all the costs attached to developing and deploying solutions by individual providers. The SaaS model will ease the adoption of UC applications, including multi-channel, multi-site contact centers, that were previously associated with high cost and complexity.

About Consilium Software ("Consilium") – http://www.consiliuminc.com
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region.

About Jafco Investment (Asia Pacific) Ltd ("JAFCO Asia") – http://www.jafcoasia.com
JAFCO Asia is one of the leading brands in the venture capital industry in the Asia-Pacific region. Its primary focus is to invest in promising technology enterprises with high-growth potential. Headquartered in Singapore, and with entities in Shanghai, Beijing, Hong Kong, Taipei and Seoul, JAFCO Asia has around US$650M in aggregate funds under management. It is an operating subsidiary of JAFCO Co. Ltd which is part of the Nomura group of companies and one of the largest private equity firms in Japan with over US$5B under management and is listed on the Tokyo Stock Exchange.

Aastha Gupta
Consilium Software Inc
Aastha.gupta@consiliuminc.com
(+65) 6327 7270

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Consilium Software has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers at the Genesys Asia-Pacific & Japan Partner Forum held in Chiang Mai, Thailand

Singapore -- (SBWIRE) -- 03/20/2010 -- Consilium Software, a leading Unified Communications solutions company, has been recognized by Alcatel-Lucent as the New Market Breakthrough Award winner for Genesys contact centers. Consilium was presented this award at the Genesys Asia-Pacific & Japan Partner Forum held in Chiang Mai, Thailand in recognition of their outstanding performance in 2009. The year was marked by a string of Consilium wins in successfully selling and delivering Genesys contact center solutions to the global business process outsourcing (BPO) sector.

Consilium Software has built a reputation for highly seasoned skills in architecting, designing and implementing Genesys contact centers for direct accounts and to Genesys and Alcatel-Lucent customers worldwide. Consilium's specializations include Genesys multi-site deployments, SIP, GVP (Genesys Voice Portal) for speech applications, outbound contact management, TDM-to-IP migration and a full range of Consilium UniAgentTM, UniInsightTM and UniQMTM products which complement the Genesys solution.

Pramod Ratwani, President and Executive Chairman, Consilium Software, said that, "Consilium has taken advantage of years of experience in this industry, ground-breaking strategies and our track record of delivery in winning new business and competitive displacements. We are in the process of launching a new managed services initiative which will provide hosted contact center and custom-built applications in a very cost-effective platform. Consilium will provide a unique value proposition with this offering, backed solidly by our by best-in-class professional services and established support organization."

"We are extremely pleased and honored to get the Genesys New Market Breakthrough Award. We will continue to delight our clients with innovative solutions and the high-quality of services that they have come to expect from us," said Srikanth Sesh, CEO of South Asia and Middle East Operations at Consilium Software.

Consilium Software is a Premier-tier Asia Pacific partner of Genesys Telecommunications Laboratories, an Alcatel-Lucent company. In the Americas, Consilium is an Advanced partner with a Genesys System Integrator (SI) and ISV relationship. In addition, Consilium is a global professional services partner having delivered projects and won repeat business as sub-contractor to Genesys and Alcatel-Lucent in the UK, Europe, the Middle East, Asia Pacific and Africa.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Consilium Software completes Interoperability Verification Testing (IVT) of Consilium UniAgent™ under the Cisco Developer Network (CDN) program. The Consilium UniAgent™ and Consilium UniInsight™ solutions have been developed and marketed as a helpdesk-focused offering for Cisco Unified Contact Center. Both solutions have been proven in successful production usage for several months.

Singapore -- (SBWIRE) -- 03/08/2010 -- Consilium Software, the leading independent Unified Communications solutions company, has announced that it has successfully completed Interoperability Verification Testing (IVT) of Consilium UniAgent™ under the Cisco Developer Network (CDN) program. Designed for Cisco Unified Contact Center Express, Consilium UniAgent™ is a CTI connector which enables integration between Cisco Agent Desktop and CRM applications.

Consilium Software is a member of the Cisco Developer Network (http://www.cisco.com/go/cdn) which is an evolution of the Cisco Technology Developer Program (CTDP.) While CTDP was certification-centric, CDN shifts focus to delivering business solutions to joint customers. Members of the program share Cisco's strong commitment to customer service and satisfaction and are required to undergo interoperability testing based on criteria set forth by Cisco. The Consilium UniAgent™ and Consilium UniInsight™ solutions have been developed and marketed as a helpdesk-focused offering for Cisco Unified Contact Center. Both solutions have been proven in successful production usage for several months.

In February 2010 Consilium has completed the Interoperability Verification Testing (IVT) of Consilium UniAgent™ Remedy Plug-in for Cisco Unified Contact Center Express under the 'Contact Center / CRM and Desktop Applications' solution category. Consilium UniAgent™ is an interface-less connector for CTI integration between the Cisco agent application (Cisco Agent Desktop) & BMC Remedy client applications. BMC Remedy (http://www.remedy.com) is an IT Service Management Suite. "By demonstrating compliance through IVT, Consilium can now promote our products and technologies as Cisco Compatible. This informs prospective customers that Consilium has taken the appropriate steps to prove the interoperability of the solution. Customers faced with a choice between tested and un-tested products are likely to prefer the product that has gone through IVT," said Aman Basra, Senior Director, International Services Operations at Consilium Software.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.

Aastha Gupta
Consilium Software Inc.
Aastha.gupta@consiliuminc.com
(+91) 9810549281

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Consilium Software’s Overseas Sales & Marketing Office in Toronto, Canada will be the liaison point to grow its presence among partners and customers in the region. Wilson’s initial focus will be on increasing sales coverage of Consilium’s UniTM products and leveraging an advanced UC and contact center professional services portfolio.

New Delhi, India -- (SBWIRE) -- 02/21/2010 -- Consilium Software has named Don Wilson as Vice President for New Business and Marketing for Americas and Europe, marking the Singapore-headquartered Unified Communications (UC) organization's first hire outside the Asia Pacific. Consilium Software's Overseas Sales & Marketing Office in Toronto, Canada will be the liaison point to grow its presence among partners and customers in the region. Wilson's initial focus will be on increasing sales coverage of Consilium's UniTM products and leveraging an advanced UC and contact center professional services portfolio.

"Don is a recognized authority in the solution selling of voice and multimedia contact solutions for international accounts. We are delighted to have him on the team," said Pramod Ratwani, President and Executive Chairman at Consilium Software. "Having a presence in the Americas will help accelerate Consilium Software's efforts to be a truly international player, especially at a time when the US and Canada are on the cusp of a robust economic recovery. Consilium has already started delivery of projects in North and South America, and completed its first assignments in Europe in January this year." He added that Wilson shares the vision and experience that underpin Consilium as an international Unified Communications company. "Don presents a solid combination of sales and professional services experience that can support the continued growth of Consilium as an applications- and services-focused company with a solutions approach," he said.

Born in London and raised in Canada, Wilson has 20 years of sales, solution architecting and professional services experience in the contact center industry. He has developed and implemented successful sales strategies for complex multi-million dollar deals within North American and global account wins for leading contact center players.

Speaking on his appointment, Wilson said, "Consilium is a solid company with a strong foundation in Unified Communications that has become known for delivering excellent value to clients worldwide. I look forward to working closely with Consilium's talented management team and employee base to leverage the Company's strengths, provide outstanding service to clients, and enhance value in the Americas and Europe."

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™, UniHealth™, UniSpeech™, UniToolsTM and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com

Aastha Gupta
Consilium Software Inc.
Aastha.gupta@consiliuminc.com
(+91) 9810549281

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

UniHealth™ combines voice, collaboration and multimedia capabilities to improve patient service

New Delhi, India -- (SBWIRE) -- 11/12/2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced the launch of UniHealth™, an element of its UNITM suite of solutions to transform business processes. UniHealthTM is Unified Communications for healthcare, a solution which combines voice, collaboration and multimedia capabilities to improve patient service and make efficient use of expensive human resources. The solution can be readily applied to telemedicine applications, where medical information is transferred via telephone, the Internet or 3G video networks for the purpose of consulting.

UniHealth™ helps healthcare organizations to optimize the delivery of patient service, lower operating costs reduce medical error and, most importantly, bring connected health into focus with connected hospitals, connected clinics and connected patients all over the world. The challenge today is for healthcare providers to apply the advances in Information & Communications Technology into healthcare business processes. Consilium's UniHealth™ focuses on Unified Communications, linking communication capabilities and computers so that data travels, not individuals, thus reducing latency. It automates and streamlines the way patients contact the hospital and how medical officers and doctors access patient information. Another key capability is improved customer service and reduced costs with self-service applications, video and non-voice contact options that allow patients to gain information via their preferred method. Medical officers' efficiency is optimized by empowering them with real-time communications tools to team them with experts (doctors and nurses) using rich presence, instant messaging, audio-video-web conferencing and application sharing.

The solution is modular, so healthcare providers can start with the capabilities that address specific business needs and use them independently or in combination to further leverage their return on investment. UniHealthTM integrates with other SIP-based applications and avoids vendor lock-in, complicated upgrades, and high maintenance costs. SIP enables the power of open systems to be brought to the world of telecommunications. The solution will also fully support clients' incumbent PBX switching technology – therefore, healthcare providers can protect their existing telephony investments.

"The promise of Unified Communications is to reduce human latency in business processes by enabling multichannel modes of communication. In an industry where the ability to respond quickly and reach the right person at the right time is crucial, Unified Communications represents an unprecedented opportunity to streamline communication processes in order to improve the quality of patient care. With UniHealthTM physicians, nurses, staff and patients can have secure, anytime access to the information they need, and to each other", said Pramod Ratwani, President and Executive Chairman of Consilium Software.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimizes the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Achievement recognizes Consilium's qualifications to sell, design, implement and support Cisco CVP solutions for distributed and centralized enterprise contact centers

New Delhi, India -- (SBWIRE) -- 10/29/2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced that it has achieved the designation of Cisco Systems' Authorized Technology Provider for Customer Voice Portal (ATP-CVP.) This status recognizes Consilium as having fulfilled the program requirements to sell, deploy and support Cisco Unified Customer Voice Portal solutions.

This emerging technologies program focuses on the growing contact center self-service marketplace, and empowers Consilium to provide customers with cost-effective, personalized voice self-service applications and the transparent transfer of information from voice self-service to agent-assisted service. To achieve the ATP-CVP designation, Consilium met Cisco's exacting training and knowledge validation requirements that equip the company to plan, design, implement and support Customer Voice Portal solutions within distributed and centralized enterprise contact centers.

"As part of our ongoing commitment to this strategic partnership, we continue to invest in specialized technology skills to provide best-in-class solutions to our enterprise customers. The addition of ATP-CVP further differentiates Consilium Software. Our expertise on Cisco's Customer Voice Portal will help customers gain competitive advantage by leveraging this technology to create robust, de-centralized self-service speech applications", said Pramod Ratwani, President and Executive Chairman of Consilium Software.

Congratulating Consilium Software on this achievement, Cisco's APAC team commented, "Consilium Software has completed a very focused effort to increase the level of Cisco sales and support capabilities within their organization. They have met the rigorous Cisco-certified personnel levels and assessments required for ATP-CVP. This is an outstanding accomplishment for Consilium Software and demonstrates their desire to develop expertise in the new world of complex networking technologies. Consilium Software and the Cisco account management team will continue working together to develop and enhance our mutual capabilities to support Consilium Software and their customers."

To qualify for the Customer Voice Portal ATP certification, Consilium had to meet a number of requirements, from having staff that fulfill specific job responsibilities across Cisco sales, presales, implementation and support roles to building a lab for development and customer-fault replication. In addition to the ATP-CVP designation, Consilium Software's contact center expertise is further recognized as an Authorized Technology Provider for Cisco's Unified Contact Center Enterprise (ATP-UCCE) and the Cisco Advanced Unified Communications Specialization.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

New Version of Consilium UniAgent™ Simplifies Unified Communications for the Contact Center

Singapore -- (SBWIRE) -- 10/02/2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced a new version of UniAgent™, an element of its flagship UNI™ software suite, that allows contact centers to rapidly and cost-effectively deploy multi-level integrations with CRM & helpdesk applications. UniAgent™ has pre-built CTI & CRM connectors that provide the ability to integrate and exchange data with existing business applications, enabling customers to gain true business value from the move to Unified Communications.

"Traditionally integrations available as packaged applications from contact center vendors have been limited and expensive. And not many organizations have the resources to undertake custom development using middleware or SDK's which are known to be protracted, resource-intensive and risk-prone approaches. UniAgent™ shortens the project timelines and lowers the overall costs associated with implementing well-integrated unified contact center solutions," said Aman Basra, Senior Director, International Services Operations at Consilium Software. To support this, Consilium Software has developed the broadest set of integration capabilities in the industry, providing plug-and-play flow of call- and business-data between contact center solutions and leading CRM applications such as BMC Remedy, Pivotal, Siebel and salesforce.com.

Seamless transfer of information between systems achieved using UniAgent™ improves customer satisfaction through higher first call resolution (FCR), widely agreed as the most important metric in determining a contact center's overall operating performance. Higher agent productivity, by automating and streamlining tasks using UniAgent™, results in improved customer service metrics: reduced average handle time (AHT) and better average speed of answer (ASA.) A recent Gartner survey ranked improving productivity as one of the top business issues facing executives today.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.

Srikanth SESH
Consilium Software Inc.
ssrikanth@consiliuminc.com
(+91) 98923 27167

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

New Delhi, India AND Singapore -- (SBWIRE) -- 09/29/2009 -- Consilium Software, the Unified Communications software company specializing in solutions for enterprises and contact centers, today announced that it has once again achieved the designation of Cisco Systems' Authorized Technology Provider for Unified Contact Center Enterprise (ATP-UCCE.) This status recognizes Consilium as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center Enterprise solutions.

The Unified Contact Center Enterprise (UCCE) ATP is focused on the high-end enterprise contact center marketplace. Participation in this program allows partners to provide intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and contact management solutions to enterprise agents over an IP-based network. These solutions allow any telephone user on a Cisco Unified Communications Manager to become a contact center agent. UCCE Solutions can scale to an unlimited number of agents.

"Consilium Software has once again demonstrated their drive to be the world's best Unified Communications software solutions company. The Cisco ATP-UCCE designation certifies Consilium as a select partner having the necessary knowledge and skills to bring enterprise-grade contact center technologies to market. Renewing this achievement for the second year running, combined with our experience in UCCE solution delivery, lends us even more credibility with customers," said Pramod Ratwani, President and Executive Chairman of Consilium Software.

The Cisco Authorized Technology Provider (ATP) Program develops global market opportunities for advanced and emerging technology solutions through qualified Cisco channel partners while ensuring high customer satisfaction. To qualify for the ATP-UCCE certification, Consilium had to meet a number of requirements, from having staff that fulfill specific job responsibilities across Cisco sales, presales, implementation and support roles to building a lab for development and customer-fault replication. In addition to the ATP-UCCE designation, Consilium Software's contact center expertise is further recognized as an Authorized Technology Provider for Cisco's Customer Voice Portal (ATP-CVP) and the Cisco Advanced Unified Communications Specialization.

About Consilium Software
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from technology partners, innovative software applications and unmatched services expertise. Powered by communications convergence, collaboration and customer interaction optimization software, Consilium's solutions enable companies to improve communication flows, transform business processes and increase business efficiency. Consilium professional services uniquely helps clients get business results fast by focusing on their requirements first, creating solutions using the best and most appropriate technologies, and providing the finest technical services. Consilium's own UNI™ range of products minimize the implementation fees and risk that many Unified Communications applications require. Providing cross-platform compatibility with our alliance products and enhanced feature sets, solutions built on Consilium's UniPresence™, UniAgent™, UniQM™ and UniInsight™ products contain all the elements needed for enterprise unified communications, customer interaction management and business intelligence. Headquartered in Singapore, in the heart of the Asia Pacific region, Consilium has significant presence in India, Greater China and the ASEAN region. For more information, visit http://www.consiliuminc.com.

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