Tarpon Springs, FL -- (SBWIRE) -- 02/28/2014 -- Statistics from the U.S. Energy Information Administration indicate Florida's electricity use has recently skyrocketed to the second highest in the country, attributed largely to the consistent widespread use of air conditioning. With this increase comes a growing demand for ac repair Tarpon Springs. Having kept vigilant watch over this trend for some time, the staff of One Hour Air Conditioning and Heating has hired 4 new employees as part of their efforts to better serve the needs of their clients in Tarpon Springs and the surrounding area.

Company spokesperson Kim O'Kelley confirmed, "We noticed an increase in service calls over the last few years, and we realized there was no way our staff could give our clients the individual attention they deserve. We added 4 new members to our team to help better meet the needs of our clients throughout our service area. Installers Joe Martino and Jason Burnett are the most recent additions to our service department, and Mary Reynolds and Lisa Hassam are new our client care representatives."

The company's extensive expansion plans were developed as a result of their ever growing client base, which is fueled by their dedication to customer service. As a leading air conditioning New Port Richey contractor, this branch of the One Hour Air Conditioning and Heating franchise is U-WIN certified. A feat in itself, all certified contractors must adhere to a strict code of ethics including agreeing to perform thorough background checks and random drug testing on all employees. Technicians must be properly trained and certified as well as knowledgeable on all codes and laws pertaining to their specific industry.

Companies holding U-WIN certification are also required to guarantee customer satisfaction through legal and ethical business practices as well as maintaining proper insurance and state licensing. In addition to this accolade, the Tarpon Springs branch ranks #3 in the franchise based on NPS scores, meaning their clients are highly satisfied with their work and would recommend them to others. They were awarded the title of 2012 Business of the Year by the Tarpon Springs Chamber of Commerce and are members of both the Tarpon Springs and West Pasco Chambers. The company is also among the top 5 percent on Angie's List, earning them the Super Service Award, the highest honor available.

Concluded O'Kelley, "We have dedicated ourselves to the highest level of customer service from the beginning, and we intend to continue to improve. Augmenting our staff is only one step in our endeavors to better serve of our clients. We proudly welcome the newest members of our staff and look forward to continuing to grow along with the needs of our community."

About One Hour Air Conditioning and Heating
Founded in 2009, One Hour Air Conditioning and Heating is a family owned and operated business providing a number of services including ac repair New Port Richey to clients throughout West Central Florida.

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Time Is Money Says The HVAC Leader Offering No Extra Charge For Evening Calls

Tarpon Springs, FL -- (SBWIRE) -- 01/14/2014 -- According to statistics released by the Better Business Bureau, HVAC companies were among the top 10 industries receiving inquiries in the past year. Regarding all industries in the top ten, customer's most frequent complaints included calls falling on answering machines. Kim O'Kelley of One Hour Air Conditioning and Heating confirms, saying, "Customers today lead busy lives and don't have time to call around the city looking for someone to answer the phone. When your air conditioning is out in Florida, you need someone who can answer the phone and dispatch a technician out immediately."

With this customer service oriented approach, the one hour air West Pasco HVAC company announces their 24 hour/7 day a week service. O'Kelley explains, "We are proud to announce we are available 24/7, we pride ourselves on being the type of HVAC service provider consumers can call on whenever they need us. No project is too small or too large. We give residents and businesses our undivided attention and professionalism with every repair, AC maintenance call or replacement that we provide. Few businesses offer 24/7 service. That's what makes us stand out in a sea of competitors. We are customer-oriented through and through."

Industry statistics according to the RightNow Customer Experience Impact Report show 86% of consumers will pay more for a better customer experience. However, O'Kelley stated they don't agree with that philosophy. "We never close and we do not charge anything extra for work on nights, weekends or holidays. We are committed to giving expert, quality and timely services for all our clients."

Furthermore, numbers from the 2009 Customer Experience Maturity Monitor reported 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition. O'Kelley reports that to be the case with AC repair in Tarpon springs FL. "Our motto is we are always on time, or customers don't pay a dime. We understand that time is money. No other air conditioning and heating company can make you this guarantee regardless of if you want installation, maintenance or any other kind of work."

About One Hour Air Conditioning and Heating
Founded in 2009, One Hour Air Conditioning & Heating is an HVAC services franchise company that has grown exponentially to become the trusted, go-to provider of residential HVAC services in selected areas in the state of Florida. As one of the leading AC companies servicing Palm Harbor, Florida and the surrounding areas, they are committed to giving expert, quality and timely services for all of their clients. They specialize in heating and air conditioning services, including repair, maintenance and installation of HVAC systems and dehumidification systems. Their technicians are knowledgeable and are expertly trained to provide superior and courteous residential AC and heating services.

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm