Jitbit has created a live chat app for websites to deliver live customer support to visitors in real time, in a new branch of their online customer service and support suite.

London, UK -- (SBWIRE) -- 05/01/2014 -- The internet is becoming a more and more common replacement for bricks and mortar shopping, owing to the convenience of being able to get most items when people remember they need them with the added convenience of having them delivered directly to their homes. However, online purchasing of products and services lacks the personal interaction and expert help one can get when visiting a bricks and mortar establishment. High end companies use live chat support to provide customers with the same helpful and friendly advice they would get in store, helping to close more sales. Jitbit Software, the creators of a well known hosted helpdesk app has launched a live chat software app for websites to help even freelancers provide this same level of service.

The live chat software as a service is hosted on the company's Amazon servers and like the hosted helpdesk system, promises twenty four seven monitoring with daily backups, with a custom chat.yourbusiness.com domain for a simple and straightforward monthly fee over a price-per-agent, and a simple and fast user interface that allows customers to quickly get the information they need.

The price plans are also scaled to include features including the number of agents, an SSL connection and installation to unlimited domains, with prices optimized for freelancer, start ups and company requirements. The purchase includes free upgrades for life, instant delivery, constant support and a money back guarantee, together with 20% off the next Jitbit purchase.

A spokesperson for Jitbit explained, "We first pioneered the online helpdesk ticketing system that would be streamlined enough for small businesses to use and replicating the kind of extraordinary service provision multinationals were capable of, helping smaller businesses to compete on the same level. Now we have done the same thing for the live chat app. When individuals subscribe to the service they can send all the information on their business to our experienced and dedicated representatives who will work hard to put your business on the best possible footing with potential customers."

About Jitbit Helpdesk
Jitbit Helpdesk is a popular online helpdesk ticketing system. It is available both as a hosted helpdesk online web-application and as a traditional "on-premise" software app installed on a server. Founded in 2005, Jitbit is a software firm small enough to be agile and large enough to be stable that specializes in efficient and user-friendly customer support software. For more information please visit: http://www.jitbit.com/

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Jitbit’s Helpdesk is used by global brands to provide the best service possible, and now allows support agents to go mobile with the help of the new Android client.

London, UK -- (SBWIRE) -- 02/22/2014 -- Online helpdesks are now the go-to method of support for most companies, as they are a low-cost way to provide high quality service to customers. Those companies interested in providing the best possible service make it easy for support agents to help customers in need with feature-filled helpdesk programs like Jitbit Helpdesk. Jitbit's client list includes global brands Siemens, HP, Intel, Vodafone, Oracle, Hitachi and more. They will all be able to provide better, more rapid-response support than ever thanks to the new Jitbit Android client that allows support agents to stay active on the move.

The long-awaited Android client for Jitbit Helpdesk (http://www.jitbit.com/hosted-helpdesk/android-helpdesk/), a web-based helpdesk ticket system, is now available to download and use on any Android device with an internet connection. The application allows out-of-office support agents to access key features of JitBit Helpdesk, to review and respond to support tickets immediately, while they are on the move or working remotely.

Helpdesk agents can browse tickets by status or category, review older tickets, send replies and change ticket statuses anywhere in the world using their tablets or smartphones connected to the Internet. This will also mean expertise from around the world can be employed by companies to keep support flowing 24/7, and these support agents can work comfortably and remotely.

The Android app features allow for reviewing unanswered or unclosed tickets, viewing basic ticket details and replies, posting replies publicly or "for techs only", changing a ticket's status and viewing attachments and images to provide a comprehensive, fully supported mobile version of the helpdesk interface.

Max Al Farakh, Co-Founder of Jitbit, explained, "We believe this new edition will allow technical support teams to sufficiently cut the response time and bring the quality of support and customer satisfaction to a completely new level. What's more, the app is completely free to Jitbit clients and is easy to download and install on any Android device, so businesses can begin converting their support agents to mobile instantly now the client is released. This represents an exciting development for us, and we are looking to integrate other key Jitbit products including the Forum and Live Chat into mobile apps as soon as possible."

About Jitbit Helpdesk
Jitbit Helpdesk is a popular helpdesk ticketing system. What makes it stand out among the others - is that it is available both as a hosted helpdesk online web-application and as a traditional "on-premise" software app installed on the clients server. Founded in 2005, Jitbit is a software firm claiming to be "small enough to be personal and large enough to be stable" that specializes in efficient and user-friendly customer support software. For more information please visit: http://www.jitbit.com/

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