Coventry, UK -- (SBWIRE) -- 08/24/2015 -- It's essential for any business to keep their customers happy in order to increase their profit. It is vital for them to understand their customer's requirements and keep them engaged to ensure continued business from them. In order to get an idea about the customer's preferences, many companies conduct surveys. Companies can now conduct surveys on tablets using the Viewpoint platform to collect the customer's data. Whether to target a specific demographic, to interview the respondents, or for mystery shopping, hand held tablets are a popular and effective way of conducting surveys.

CRT is a well-known name in the market for providing real-time customer experience feedback solutions. The company captures, analyses and reports customer experience in real time and thereby facilitates service improvement. Besides survey solutions, the company is known for providing trustworthy patient experience, public engagement and customer feedback. Holding a unique place within the market research industry, their blend of consulting, technology and experience enables them to deliver outstanding results for their customers in the reporting of customer feedback. Their team has expertise in capturing data through various devices, channels and methods including mobile devices, kiosks, and telephone calls.

Elaborating more about the customer surveys on tablets, CEO, Simon Rowland stated, "There are so many ways to collect data, and it's important to consider the best way for the survey you are running. For example, a larger screen and robust kiosk is arguably the best way to collect data in high footfall environments, such as stores, waiting areas, receptions or areas where quick, short feedback is required. We can mount tablets in floors, desk/counter top or wall mounts, for where a less robust solution is required."

About CRT
CRT is one of the leading providers of real-time customer experience feedback solutions in the UK. They provide a full range of services and support through their research experts so that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosks, online surveys and other modes. They also provide customer satisfaction surveys, visitor feedback and patients experience surveys.

For more information, please visit http://www.crtviewpoint.com/survey-solutions/customer-surveys-on-tablets

Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK

Contact: Tel: 02476 608830
Fax: 02476 608831
Email: info@crtviewpoint.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, England -- (SBWIRE) -- 07/30/2015 -- Customer and Patient Experience specialists CRT consolidate their move into Quality Improvement with the appointment of a Senior Manager from the NHS.

Lisa, formerly Head of Quality Improvement at Central Manchester Foundation Trust was responsible for using data to improve processes, care and culture, enabling front line and support staff to improve quality and patient experience. Within the trust she provided board level assurance of high quality care.

CRT works with over 70 health trusts in the UK and also helps GPs and private health providers to know what their patients are thinking. Their innovative and leading-edge patient engagement solutions have won innovation awards and recent developments in sentiment and free text analysis are set to be a game-changer for health organisations.

CRT's move into quality improvement services ensures their customers can obtain the full service solution in the most effective and efficient way. Lisa and her team now support improvement in healthcare from diagnostics through ideas and solution creation - to implementation of sustainable change. Using a range of methodologies such as social movement theory, campaign-style and traditional project management, Lisa offers consultation, coaching, facilitation and programme design to enable others to achieve self-sufficiency in leading and managing change.

Simon Rowland, CRT's chief executive commented, "Lisa Elliott joins us to bolster our health division, heading up our new Quality Improvement team at a very key time for us."

"As part of our new investments in our health division Lisa brings a wealth of quality improvement knowledge and expertise which will directly benefit our customers."

"We're now able to offer a truly joined up service and that's what our customers are asking for. From data, analysis and reporting to QI programmes, coaching and change management, we're ensuring our health customers can access highly effective solutions."

For more information please contact CRT on 02476 608830 or at http://www.crtviewpoint.com/Patient-Experience

Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK
Contact: Tel: 02476 608830
Fax: 02476 608831
Email: info@crtviewpoint.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, England -- (SBWIRE) -- 07/30/2015 -- To get a fair idea about the preferences of customers, surveys are conducted by businesses worldwide. Individuals can get mobile survey solutions using the Viewpoint platform to gather customer feedback and meet their specific requirements. They provide solutions that are extremely effective and help establish powerful engagement with customers. The interaction with customers is completed through multichannel surveys such as a short text message or online surveys. This is found to be useful in capturing the customers' view about a certain product or service after prior customer engagement.

CRT is the market leader when it comes to providing the most reliable text messaging and mobile survey solutions. They provide survey solutions that offer a wide array of benefits that generate high response rates, real-time feedback and much more. Besides their customer feedback services, they also provide reliable patient experience and public engagement services.

Speaking more about their text messaging and mobile survey solutions, MD, Simon Dean stated, "Our ViewPoint survey platform powers a range of data capture channels and text messaging surveys that can form a key part of your solution. Our services enable you to utilise our web-based dashboards with managed services from our team of customer experience experts. We can look after every aspect of your customer, visitor or patient feedback; from helping to design your strategy to understanding the results."

About CRT
CRT is one of the leading providers of real-time customer experience feedback solutions in the UK. They provide a full range of services and support through their research experts so that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosks, online surveys and other modes. They also provide customer satisfaction surveys, visitor feedback, and patients experience surveys.

For more information, please visit http://www.crtviewpoint.com/

Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK
Contact: Tel: 02476 608830
Fax: 02476 608831
Email: info@crtviewpoint.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

For getting a fair idea about the popularity of products, customer feedback is widely used as an effective tool.

Coventry, UK -- (SBWIRE) -- 06/29/2015 -- For getting a fair idea about the popularity of products, customer feedback is widely used as an effective tool. Now precise results based on customer feedback solutions are being provided by CRT Viewpoint at competitive rates. They offer to manage every aspect of the customer experience for their clients, in order to ensure optimum return on investment. Companies can count on them for capturing feedback from customers as they use multiple channel options like customer survey kiosks, survey tablets, web-based surveys, paper surveys and SMS text messaging surveys etc.

CRT Viewpoint is the leading provider of customer feedback solutions and is rated on top, courtesy its accurate data every single time. With their award winning platform and highly professional research experts, companies can be sure of getting real-time customer experience feedback that proves useful in knowing market trends better. They keep on updating their customer survey system, and are apt at using latest techniques like tablet surveys, automated voice surveys, chip and pin surveys etc.

Besides offering the services of capturing feedback from customers, they also provide reliable services in matters of patient experience and public engagement.

Speaking more about their services of capturing feedback from customers, one of their representatives stated, "We have a full range of exciting analytical tools for free text and sentiment analysis, interactive multi-level Dashboards, live-alerts and almost unlimited real-time reporting and insight capabilities. Many of our customers engage with us using our fully-managed services, whilst others like to be more hands on with our ViewPoint customer feedback platform. The key is that we design the right solution for you and your organization."

About CRT
CRT is one of the leading providers of real time customer experience feedback solutions in the UK. They provide a full range of services and support through their research experts so that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosks, online surveys and other modes. They also provide customer satisfaction surveys, visitor feedback, and patients experience surveys

For more information, please visit http://www.crtviewpoint.com/

Contact Information:

Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK
Contact: Tel: 02476 608830
Fax: 02476 608831

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 06/01/2015 -- Customer surveys are regarded as an effective way to measure market trends. With a view to helping companies to improve their customer services, CRT Viewpoint now offers their ViewPoint app for customer surveys on tablets. ViewPoint is a tablet survey app provided by the company that can be run on a range of tablets including iPads. The app is user-friendly and captures the views of customers, visitors, staff or patients on a touchscreen tablet device. Organizations that are looking for accurate data and round-the-clock feedback can rely on the app as it offers an alternative from face to face interactions with the customer, yet is highly mobile and captures all demographics including visitors, buyers, family and friends in real time.

CRT is a leading provider when it comes to capturing feedback from customers. The company provides a wide range of solutions that can be used to collect accurate customer data and feedback. The company has expertise in capturing feedback through various devices, methods and channels such as mobile devices, kiosks, and telephone.

Speaking more about their customer surveys on tablets, one of their representatives stated, "If you need our support we have experts on hand to consult with you, review your requirements, help design on brand and interactive customer surveys, set up your dashboard reporting; whether trend analysis, benchmarking or real-time feedback. We also provide field workers. We're here to help!"

About CRT
CRT is one of the leading providers of real time customer experience feedback solutions in the UK. They provide a full range of services and support through their research experts so that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosks, online surveys and other modes. They also provide customer satisfaction surveys, visitor feedback, and patients experience surveys.

For more information, please visit http://www.crtviewpoint.com/
Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK
Contact: Tel: 02476 608830
Fax: 02476 608831
Email: info@crtviewpoint.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 04/17/2015 -- Proving themselves to be one of the prominent names in providing customer feedback solutions, CRT ViewPoint is now offering customer surveys on tablets that will enable individuals to capture data for staff, customers, patients and visitors. There are various benefits of using tablet surveys. It provides a method of evaluation that is different than face to face interactions, providing customer experience feedback in a similar way to how a mystery shopper might report back. The mobile nature of tablets means that surveys related to home visits, round-table surveys, store greeting and field work can be completed easily. It does not require additional data input. Data collection is automated through tablet surveys.

The touch screen survey allows easy use of the survey software application. This further guarantees CRT's Valid8 for data integrity. It also helps to get feedback round-the-clock. The company also provides on brand surveys which are designed bespoke to individual requirements. With the strategy used by the company, every demographic is captured uniquely such as browsers, non-buyer and visitors to categorise users and collect different information.

Talking more about the company, CEO, Simon Rowland at CRT stated, "ViewPoint, our customer experience technology integrates with a range of tablets - including iPads. Our service enables you to self-serve utilising our web-based ViewPoint Research Control Software (RCS), or alternatively we provide managed services – where we can look after every aspect of your market research or data capture project."

About CRT ViewPoint
CRT is one of the UK's leading providers of real time customer feedback systems. They have developed a multi-channel customer experience survey and feedback system known as ViewPoint. This platform, complete with Valid8™ - which assesses the human interaction with the survey - enables our customers to capture 'point of experience' feedback, with a volume and high quality of data hitherto impossible to achieve. Their partners include; IBM, Toshiba, Ipsos MORI and the Institute of Customer Service (ICS) and with them CRT is revolutionising the way private and public sector organisations collect and use customer experience data.

For more information, please visit http://www.crtviewpoint.com/
Contact Details
Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Survey technology with a human touch

Coventry, UK -- (SBWIRE) -- 03/27/2015 -- Calderstones Partnership NHS Foundation Trust has found a creative way to engage its patients. In a move which has yielded some surprising benefits, the trust personalised its survey tablets by giving them nicknames.

Research expert CRT has worked with the trust for four years and caught up with its Clinical Audit Lead - Leanne Singleton, to hear the story. Singleton explained: "Personalising CRT's feedback tablets has proven popular. They are no longer seen as merely computers; our service users connect with them in ways they didn't before."

Improved service user interactions in a unique care setting

The devices are used for patient satisfaction surveys and clinical audits in a challenging environment. Singleton said: "We conduct a range of surveys to measure patient satisfaction with our care. We measure their views on treatment, privacy and dignity, available activities and how safe they feel. "

Calderstones is the only NHS trust caring exclusively for people with learning disabilities. The majority of the trust's patients are detained under the Mental Health Act.

The touchscreen tablets are labelled with five boys and five girls' names: Alfie, Bertie, Charlie, Dougie, Ernie and Gilly, Holly, Izzy, Jenny and Kitty. Amusingly, the docking station is called Freddie.

Richard Farrell, CRT's Director of Business Development added: "Calderstones had some negative press following a CQC inspection report, which overshadowed much of the good work happening in this trust. I've visited Calderstones and see how committed the staff are to providing good care.

"Nicknaming the tablets started as a bit of fun but has delivered some tangible advantages. I can see lots of uses, not just in mental health, but in geriatric and paediatric care settings too.

"It will be interesting to see how the idea is developed. I can envisage patient surveys along the lines of 'Tell Izzy how you are feeling today' and creating characters and images which are woven through the questionnaires. Our feedback software can support this now."

Building rapport with patients with learning disabilities

Singleton added: ""Originally the devices were always assigned to ward managers to manage. Now, there are occasions when our patients enjoy taking them around the wards. We've shown our trust in them, and it's been repaid.

"There's a sense that our service-users feel responsible for the tablets, which have become an aid to conversation. Patients now routinely refer to the tablets by their names – 'I've brought Dougie back for you' for example."

Zero equipment damage

The health professional continued: "We've had a lot of issues in the past with trust property abused or going missing. Incidents of misuse - such as throwing the tablets, were not uncommon. Since they've been named we haven't had a single instance or loss or damage.

"As the popularity of the feedback tablets has grown, other services are asking to borrow them, for example occupational therapy and our HR team for running staff surveys."

Singleton finished the story: "The idea grew from the fact that we name our pets, and PET is short for 'Patient Experience Tracker'. Cilla Black was on the radio singing Alfie and somehow the name attached itself to one of the tablets and grew from there.

"CRT's survey solutions are absolutely fantastic, not least because they save us so much time. A simple change has helped us to embed service-user feedback even more deeply."

About CRT
Insight specialist CRT is one of the UK's leading providers of real-time patient feedback solutions and services. CRT enables health professionals to connect with their patients via engaging and interactive mediums at the point-of-experience, 24/7. CRT's award-winning software – ViewPoint – analyses the data and relays it in multiple ways, including interactive dashboards and live alerts. The intelligence informs tactical and strategic decisions, leading to improved patient satisfaction.

For more information, visit http://www.crtviewpoint.com or engage on Twitter @CRTViewPoint

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 02/20/2015 -- CRT Viewpoint now offers an advanced approach for capturing feedback from customers. The company helps to obtain the accurate feedback from customers on behalf of the company. Their accurate customer feedback helps companies to develop better business strategies. CRT manages every aspect of the customer experience program and thus ensures the customers get a quick ROI. They offer a comprehensive range of analytical tools such as free text and sentiment analysis, live alerts, interactive multi-level dashboards, real time reporting, and more. The company devises individual customer feedback programs for their client so that the client gets only effective and accurate customer feedback that they can use for further improving their business or adding some new features in their services and products.

CRT Viewpoint uses a unique customer survey system for conducting effective surveys. Some of the channels that they offer include customer survey kiosks, survey tables, web-based surveys, paper survey, telephone surveys, and SMS Text Messaging Surveys.

Talking more about their customer feedback services, one of their representatives stated, "We can manage every aspect of your customer experience programme, ensuring you get a fast return on your investment. We have a full range of exciting analytical tools for free text and sentiment analysis, interactive multi-level dashboards, live-alerts and almost unlimited real-time reporting and insight capabilities. Many of our customers engage with us using our fully-managed services, whilst others like to be more hands on with our ViewPoint customer feedback platform. The key is that we design the right solution for you and your organisation."

About CRT
CRT is one of the leading providers of real time customer feedback in UK. They provide full range of services and support through their research experts so that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosks, online surveys and other modes. They also provide customer satisfaction surveys, visitor feedback, and patients experience surveys.

For more information, please visit http://www.crtviewpoint.com/

Contact Information:
Address: Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK
Contact: Tel: 02476 608830
Fax: 02476 608831
Email: info@crtviewpoint.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 12/31/2014 -- Waitrose supermarkets – part of the John Lewis Partnership - is implementing real-time survey technology across its little Waitrose convenience stores. The retailer has partnered with midlands based insight specialist CRT. The firm's patented software – ViewPoint - captures and analyses customer feedback at the point-of-experience. On leaving the checkouts, customers are invited to rate their visit to little Waitrose and give comments. The feedback is automatically relayed to the retailer, giving store managers the opportunity to respond rapidly to any to concerns as well as furnishing senior management with a big picture view of customer satisfaction and performance benchmarking data.

Completed customer surveys are filtered by ViewPoint's integral validation software which ensures that the feedback can be trusted as nonsense responses – such as children playing with the devices - are quarantined. The use of touchscreen technology is a shrewd move by Waitrose, as the onset of survey fatigue has seen a big drop in online survey returns, despite the incentives typically offered by retailers. Waitrose initially piloted the customer engagement software and saw an unprecedented number of responses, averaging 700 completed surveys a week across a handful of convenience stores.

The customer comments are particularly valuable, offering a rich seam of actionable information. CRT's research experts have developed text analysis tools to make sense of vast amounts of information by categorising it and presenting it in a variety of ways. Simon Rowland, CRT's CEO commented: "The technology is moving forward at a rapid rate; learning algorithms and neural nets will make more sense of customer behaviours and interactions in the future. I'm delighted by my development team's achievements and it's crucial that we continue to offer retailers the latest advances in research technology." Richard Quarterman, Waitrose's Service Innovation Manager, added: "We selected CRT because of their award-winning validation software that gives us confidence that we are receiving genuine customer comment. We have been impressed by their flexibility in responding to different and changing requirements, their positive attitude to find solutions and their understanding and empathy for our culture and approach."

About CRT
CRT is one of the leading providers of real-time customer feedback in the UK. They provide a full range of services and support through their research experts. They make sure that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosk, online survey and other modes. They also provide customer satisfaction surveys,visitor feedback surveys, and patient experience surveys.

For more information, please visit http://www.crtviewpoint.com

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Research expert CRT has launched a two-in-one patient survey device, enabling the NHS to engage with patients in both static and mobile settings

Coventry, UK -- (SBWIRE) -- 12/12/2014 -- Research expert CRT has launched a two-in-one patient survey device, enabling the NHS to engage with patients in both static and mobile settings. The Coventry based insight specialist has partnered with Toshiba Global Commerce Solutions to offer the hybrid solution. Not only is the model new to the NHS, the health service represents a new market – via CRT - for Toshiba, whose customer base is primarily in retail.

CRT has worked with the NHS for over 12 years, providing real-time, multi-channel patient engagement solutions and services. Health professionals are mandated to capture patient opinion in order to shape services and drive improvements whilst managing expenditure wisely. The Toshiba TCxFlight features a secure docking station with simultaneously locks the touchscreen in place and charges it. By releasing a button, the tablet lifts out, enabling doctors and nurses to take it on home visits or other community settings. Simon Rowland, CRT's Chief Executive, said: "This the first touchscreen in the marketplace to replace the need for separate free standing touchscreen kiosks and mobile tablets as it does the job of both. As far as we are aware, we are the first to offer the TCxFlight to the NHS, thanks to our partnership with Toshiba."

One early adopter of the TCxFlight is the Community GP Out of House team at Harrogate and District NHS Foundation Trust. The trusts provides care in hospitals and in community health settings. The device is used in locations throughout north Yorkshire to measure patient experience and for capturing Friends and Family Test feedback - NHS England's measure of patient satisfaction.

Matt Walker, the trust's Speciality Manager, commented: "CRT is very accommodating and shares lots of ideas around what we can achieve with their feedback solution. We had a positive relationship from the beginning; the sales team really understood what we wanted and showed us how to do it."

About CRT
CRT is one of the leading providers of real-time customer feedback in the UK. They provide a full range of services and support through their research experts. They make sure that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosk, online survey and other modes. They also provide customer satisfaction surveys,visitor feedback surveys, and patient experience surveys.

For more information, please visit http://www.crtviewpoint.com

Simon Rowland added: "The Toshiba device lends itself well to our ViewPoint patient feedback software, and allows us to offer another option to a cash-strapped NHS without cutting corners in terms of quality and the delivery of what matters most – a system that gives patients a voice and provides actionable information to make a difference to the care they receive."

CRT
Orchard Court 2
Harry Weston Road
Coventry, CV3 2TQ. UK

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 11/20/2014 -- CRT now offers highly interactive real-time feedback touch screen survey solutions. These surveys enable users to capture customer, staff and visitor feedback, and instantly see the feedback results to create reports. CRT is now presenting state-of-the-art touch screen survey tools for accurate and effective data capture. They provide kiosk and tablet touch screen tools which effectively conduct the surveys. Their kiosk touch screen survey tools are widely used in the UK and other places for capturing customer feedback.With the help of a kiosk tool, customers can provide feedback on their experience within a matter of seconds. CRT will deliver their clients with validated and analyzed helpful information.

Clients can also complete customer surveys on tablets which are highly reliable. This mobile touch screen survey tool can be carried in order to be used in any field of work such as at store greetings, home visits and round-the-table surveys. This tablet does not require any additional data inputing as it has automated data collation through the tablet surveys.

Talking more about their services and products, one of the representatives stated, "ViewPoint, our tablet survey software app, powers a range of Tablets which we can provide, or you can source these yourselves. Our services enable self-service utilizing our web-based ViewPoint Research Control Software (RCS), or alternatively we provide managed services – where we can look after every aspect of your research or data capture project.If you need our support we have experts on hand to consult with, review your requirements, help design or brand and interactive customer surveys."

About CRT
CRT is one of the leading providers of real-time customer feedback in the UK. They provide a full range of services and support through their research experts. They make sure that companies can manage their interactive surveys through multiple feedback channels including survey tables, mobile/SMS, survey kiosk, online survey and other modes. They also provide customer satisfaction surveys,visitor feedback surveys, and patient experience surveys.

For more information, please visit http://www.crtviewpoint.com

Contact Information:
Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ
UK

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

CRT, a well-known name in the field of software announces software for customer survey system.

Coventry, UK -- (SBWIRE) -- 11/06/2014 -- CRT, a well-known name in the field of software announces software for customer survey system. Be it product selling or advertisement, feedback plays a very important role in the success of any project. With the help of these feedback, one can know how much a thing is being liked, requires changes and demand of public. Market researches are very important. Several products are being launched every day. In such case, it becomes very important to know what is liked by people or the consumers and what are they looking for. Once they come to know, they can cater the need accordingly.

The company has developed multi-channel survey on customer experience and a feedback system i.e. View Point. It is completed with Valid8 which helps in accessing interaction of consumers with the survey. This enables customers to record the feedback for 'point of experience' with high quality data. Customer surveys on tablets are also available. The real time analysis and reporting is very useful. Because of this, the one on the receiving will get the feedback immediately and can act upon it.

Touch screen survey is also available for receiving feedback from customers. Talking more about the software, one of their representatives stated, "With near unlimited Dashboard and Reporting capabilities, we can give you the information you need, in the format you need it, when you need it. We can then work with you on strategic re-alignment, service improvement, remedial actions or root cause analysis and rectification."

About CRT
CRT is one of the UK's leading providers of real time customer feedback systems. They have developed a multi-channel customer experience survey and feedback system known as ViewPoint. This platform, complete with Valid8™ - which assesses the human interaction with the survey - enables our customers to capture 'point of experience' feedback, with a volume and high quality of data hitherto impossible to achieve. Their partners include; IBM, Toshiba, Ipsos MORI and the Institute of Customer Service (ICS) and with tem CRT is revolutionizing the way private and public sector organizations collect and use customer experience data.

For more information, please visit http://www.crtviewpoint.com/

Contact Details:
Orchard Court 2
Binley Business Park
Harry Weston Road

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 08/20/2014 -- The Community GP out of Hours team at Harrogate and District NHS Foundation Trust has been first to adopt an innovative new touchscreen device for measuring patient experience, including the Friends and Family Test.

The Toshiba TCxFlight - supplied by Patient Insight Specialists CRT - doubles as a desk-mounted kiosk and a mobile tablet. This enables it to be securely positioned within out of hours centres or travel with GPs on home visits.

Community care providers are required to apply the Friends and Family Test from the 1st of January 2015. As an early implementer of leading-edge technology, the Harrogate unit will be comfortably ahead of NHS England's deadline.

For the first six months, the Out of Hours team will work closely with CRT to refine their patient surveys and reports. Patients will be asked to rate various aspects of the GPs service, including the helpfulness and communication skills of staff and if sufficient time was given to discuss their condition and treatment.

Matt Walker, the trust's Specialty Manager – Unscheduled Care (GP OOH and MIU) explained:

"CRT is very accommodating and shares lots of ideas around what we can achieve with their feedback solution. We had a positive relationship from the beginning; the sales team really understood what we wanted and showed us how to do it. The system is simple to use, from the perspective of both patients and staff. We like the patient experience reports, which are clear and easy to produce. The potential of our new system is exciting and will allow us to focus on what matters most to our patients without the burden of data crunching."

Harrogate and District NHS Foundation Trust cares for the population of North Yorkshire and York and North East Leeds by providing essential hospital and a wide range of community health services. The Trust's Out of Hours service operates between 6pm and 8am Monday to Friday and 24/7 on weekends and bank holidays, when the GP surgeries are closed.

CRT specialises in real-time patient feedback services and consultancy and has worked throughout the NHS for over 12 years. Through its alliance with Toshiba, the company is able to offer a compelling solution to the Friends and Family Test.

CRT's Patient Insight software – Viewpoint – combined with the Toshiba's advances in touchscreen hardware, is enabling clinicians within the community to respond to the requirements of the FFT without distracting them from their core duties.

Whilst the Friends and Family Test has at times been contentious, the technology available presents many opportunities to tap into the minds of patients and provide health professionals with actionable information for improving care.

Find out more about software for the Friends and Family Test at:
http://www.crtviewpoint.com/health-sector/NHS-Friends-and-Family-Test-Guidelines

Press Contact Information:

Christine Ellis
Marketing Communications Manager
CRT (Customer Research Technology Ltd)

Office: +44 24 7660 8857
Mobile: +44 79 7707 9561
info@crtviewpoint.com

Orchard Court 2
Harry Weston Road
Coventry, CV3 2TQ. UK

For more information on this press release visit: http://www.releasewire.com/press-releases/release-3.htm

Coventry, UK -- (SBWIRE) -- 07/03/2014 -- CRT View Point is counted among the prominent names offering Avant Garde solutions for capturing real time customer feedback. The company has now strengthened its position by presenting advanced software for conducting customer surveys on tablets, an easy to use and highly mobile solution for getting familiar with the feedback and opinions of customers, shareholders, staff and so on.

Tablet survey enables face to face interactivity, automated data collection, on brand customized survey, unique capturing of all demographics, round the clock feedback and many other advantages. Also, with this customer survey system of CRT View Point, users get additional benefits like CRT's Valid8™ 's guarantee of data accuracy, self service via View Point Research Control Suite (RCS) and CRT's managed services where they monitor the entire research or survey of their clients (if client wishes for the same). View Point Survey Tablets compatible with different platform like Windows, iOS or Android tablets and can be purchased as well as rented.

This company helps organizations capturing, validating and analyzing the customer feedback and also enables diffusion of insights, and these actions are highly significant for the well-being of companies in today's consumer-centric era. The survey solutions of CRT View Point have unique mechanism and advantages of their own as one of the representatives from the company mentions, "View Point RCS provides a complete end-to-end multichannel customer feedback system for data capture on multiple devices, fast analysis and powerful reporting. View Point is highly secure, UK hosted cross-platform and used by over 500 organizations. It allows for both 'Self Service' simplicity, where you access survey tools and can run reports yourself and 'Managed Service' where we provide comprehensive solutions following consultation with you."

CRT provides comprehensive solutions and supports for capturing feedback from customers via different channels through their survey kiosks, online surveys, SMS surveys and many more.

About CRT View Point
CRT View Point is one of the UK's leading providers of real time customer feedback systems. They have developed a multichannel customer experience survey and feedback system known as View Point. This platform, complete with Valid8™ - which assesses the human interaction with the survey - enables our customers to capture 'point of experience' feedback, with a volume and high quality of data hither to impossible to achieve. Their partners include; IBM, Toshiba, Ipsos MORI and the Institute of Customer Service (ICS) and with tem CRT is revolutionizing the way private and public sector organizations collect and use customer experience data.

For more information, please visit http://www.crtviewpoint.com/
Contact Details
Orchard Court 2
Binley Business Park
Harry Weston Road
Coventry
CV3 2TQ, UK
Tel: 02476 608830
Fax: 02476 608831

Email: info@crtviewpoint.com
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CRT Viewpoint is now offering a more advanced approach for conducting real time customer feedback.

Coventry, UK -- (SBWIRE) -- 07/02/2014 -- CRT Viewpoint is now offering a more advanced approach for conducting real time customer feedback. The company works with leading retailers that includes ASDA, Halfords, Wickens, Shoe Zone, and many more. CRT has enabled these companies to have an accurate insight on the minds of their customers. They understand the psyche of the customers and capture customers' experience feedback at the premise of the service. They use integral Valid8™ technology. This technology can automatically analyse the survey process and it nullifies the false responses.

One of their spokespersons stated, "Viewpoint offers a reliable and cost-efficient way to gain feedback quickly and effortlessly. It also provides highly accurate management information that supports stock availability audits, lost buyers, customer attraction strategies, POS assessment, new product development and Net Promoter Score or other Customer Service initiatives."

This method of surveying gives 40% more accurate information than feedback taken after a day or two. Customer service feedback is vital for the companies towards improving their services and finding out their loopholes. Customer experience services make a company to take more strategic decisions for the overall improvement of the product or service.

CRT's customer experience survey is reliable as these are based on real time feedback of the customers. They provide customer experience survey through research experts. In addition to this, they provide a patient experience survey and customer satisfaction survey. Its surveys are uniquely analyzed and the reporting tools and the online dashboards deliver results in real time.

About CRT
CRT is one of the leading providers of real time customer feedback in the UK. They provide a full range of services and supporting through their research experts, so that companies can manage their interactive survey through multiple feedback channels including survey tables, mobile/SMS, survey kiosk, online survey and other modes. They also provide customer satisfaction survey, visitors' feedback, and patients' experience surveys.

For more information, please visit http://www.crtviewpoint.com

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The findings of a pilot survey in Lincolnshire to capture the care experiences of the dying have been released. Real-time patient and carer feedback - using touchscreen tablets and technology provided by midlands based company CRT Ltd, is a significant step towards informing new models of palliative care in the UK, more consistent services and higher standards.

Coventry, UK -- (SBWIRE) -- 05/30/2014 -- The results of research commissioned by three leaders in palliative care: Help the Hospices, Marie Curie Cancer Care and the National End of Life Care Programme - now part of NHS Improving Quality, have been published.

The group wished to examine the feasibility and effectiveness of using real-time feedback tablets to survey people nearing the end of their lives. The report, published 30th of April 2014, recorded several positive findings, including the value of volunteers in supporting the patient engagement process, the acceptability of hand held tablets to palliative care patients - including the elderly, and the potential to develop standard questions that are common across all types of palliative care provision.

The opportunities identified could lead to end of life service comparisons across care homes, the community, hospices and hospital wards at local, regional and national levels as part of a benchmarking process.

The Lincolnshire based pilot took place over two stages in 2012-13. The research focused on those with chronic health conditions - including dementia, as well as frail, elderly patients aged from 65-94. A total of 560 people were surveyed.

Volunteers played a vital role by taking the touchscreen tablets to patients' bedsides and helping them during the feedback process. In many cases, the volunteers acted on some of the feedback themselves, for example by arranging cold rather than tepid drinking water, and calls for getting out of bed for gentle exercise.

CRT Ltd - a Coventry based feedback solutions company, supplied the tablets and created a real-time patient and carer satisfaction reporting dashboard for the group's stakeholders to access online. Ipsos MORI Health provided extra guidance in relation to the survey design and subsequent analysis of the responses.

The expected changes in the UK's demographics will have a profound impact on the future provision of hospice care. According the the Office for National Statistics, by 2035 the over 65s' will represent a quarter of the population.

The aging demographic will present a different and greater set of care demands, including increasing numbers of cancer and dementia cases. A changing social landscape will add to that picture, with more people living alone and fewer relatives to provide full time care.

Palliative care leaders have recognised the need to identify more innovative routes to reach and support those at the end of their life. Their collaboration and the consequent pilot study should lead to a national approach towards end of life care.

Simon Rowland, Customer Research Technology's CEO, commented: "We were glad that our technology and solutions were able to play a part in such an important project, the results of which will ultimately affect us all."

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Touch screen survey kiosks with CRT’s ViewPoint real-time engagement technologies provide Renault Trucks with a unique Customer Experience Survey.

Coventry, UK -- (SBWIRE) -- 04/25/2014 -- Renault Trucks is seeking to improve the customer experience – and sees the work it is doing in this important area with CRT as a major strategic milestone. Touch screen survey kiosks have been installed across the UK depots, running a custom designed interactive customer survey that takes less than 60 seconds to complete.

The survey captures real time customer feedback from drivers, owners, technicians and those collecting parts - capturing feedback from customers at their point-of-experience. The data is informing the local depot managers and head office in real-time through online dashboards. This means that they now know exactly how their service levels are performing, compared to expectations and can take service improvement action fast.

CRT's interactive Customer Experience dashboards are designed uniquely for each customer and they alert dealers in real time to complaints and service dips, where service improvement action can also be taken in real time.

Renault Trucks discussed the success its depots are achieving using CRT's ViewPoint customer survey system in their latest issue of Renault Trucks Mag, its in-house magazine, where they dedicated over five pages to the review. Renault Trucks Mag is published throughout Europe, the Middle East and Africa (EMEA region) and is read by more than 50,000 employees.

"We're delighted to be working with an organisation like Renault Trucks," commented CEO Simon Rowland. "We've got a strong relationship formed on mutual respect and trust. One of the reasons our bond is so strong is our joint desire to put the customer at the forefront of everything we do."

CRT also work with automotive giants Volvo Trucks, Manheim Group and Ford Retail, as well as Renault Trucks in capturing feedback, reporting on it and improving Customer Experience.

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The membership body behind many of the UK’s most successful public and private sector organisations

Coventry, UK -- (SBWIRE) -- 04/18/2014 -- The membership body behind many of the UK's most successful public and private sector organisations, the Institute of Customer Service, recently hosted the biggest event in its annual calendar; the UK Customer Satisfaction Awards.

Now in its third year, this prestigious event serves to recognize and celebrate excellence in customer service. With 13 categories available, organizations throughout the country competed for coveted awards. The judges; a panel of service industry experts and business chiefs. The ceremony following the conference was attended by over 600 business leaders.

CRT, a midlands based authority in feedback and engagement solutions, was delighted to learn that two of its customers - Manheim and Severn Trent Water, reached the finals.

Manheim offers the widest range of automotive products and services in the motor industry. They went on to win the 'Customer Satisfaction Innovation of the Year Award' against fierce competition from Marks & Spencer, Lloyds Bank and BMW, amongst others. The award recognised the use of cutting edge technologies that make its services more accessible to its customer.

Severn Trent Water were entered for the 'Best Application of Technology Award', narrowly missing out to the winner - Macmillan Cancer Support. Severn Trent has been working to provide its customers with choices in the way they can interact and transact with the company by investing in a range of technologies.

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