UniSource Solutions is helping SME’s overcome one of the most expensive investments they will face, by providing affordable contact center training solutions combined with ongoing support.

Toronto, ON -- (SBWIRE) -- 04/30/2015 -- Contact centers provide an invaluable point of contact for potential and existing customers, and can also be used to reach out to people who might be interested in a company's products or services. While an essential for any growth-oriented business, contact centers must be optimized for each business' needs in order maximize return. UniSource Solutions offers a consultancy to identify the best systems for each individual business, and has expanded their services to include contact center agent training.

The new UniSource training uses SafeSoft solutions to enable new contact center agents to feel supported from the very beginning, building their confidence in their interactions with both customers and the software systems used.

The process can be undertaken for any telemarketing software, and there are packages to optimize agents' approaches for both inbound and outbound call center software.

What's more, the training is geared from the beginning to provide maximum employee retention, which in itself helps maximize return on investment from training. They will also help streamline the training process so it can be completed as quickly and efficiently as possible, minimizing initial cost.

A spokesperson for UniSource Solutions explained, "Our programs enable businesses to shorten the training time required for agents, and further enable agents to hit the ground running and start providing return on investment immediately. Furthermore, because we can consult on scheduling, we are able to offer flexible packages that increase retention, and still keep contact centers fully staffed and ready at all times. We are able to do this because of our unparalleled expertise in the systems we work with and recommend every day. We look forward to being able to help businesses optimize this aspect of contact center solutions."

About UniSource Solutions
UniSource Solutions is the top choice for sourcing the contact center software required to take businesses to the next level. Their professional consultants are trained in business model analysis as well as contact center solutions in order to ensure they can deliver the highest level of expertise in assisting clients. The company can provide an insightful consultation on business needs and what solutions best fulfill them, together with best practice recommendations, training and much more.

For more information please visit: http://www.unisrc.com/

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UniSource Solutions has showcased and reviewed a new range of inbound and outbound contact center management software, developed by the industry’s biggest names.

Toronto, ON -- (SBWIRE) -- 04/17/2015 -- Whether telemarketing or looking to provide comprehensive call center support and sales solutions for clients, having the right management software is essential to enabling both customer service agents and the customers themselves to have a seamless and productive experience. UniSource Solutions regularly reviews these products and offers a consulting service to help businesses find the right solutions for them. They have just published information on the next generation of flexible telemarketing software.

The new materials focus on cloud-based virtual call center software, which can use programs from multiple providers to create a blended in-bound and out-bound solution. Each program comes packed with features, including custom reporting, branch scripting, embedded web-forms, call-time rules and campaign hot keys to ensure agents are working at their best and have the tools they need to convert prospects and keep existing customers happy.

The software is also available as pure outbound and inbound call center software, with tools to match these needs. With multiple providers vying to provide the most complete service, UniSource has identified the most complete suite of features possible, including hosted IVR, ACD intelligent routing, CTI screen pops for inbound and predictive dialing, preview dialing, voice broadcasting, customizable lead recycling and scrubbing for outbound.

The software solutions recommended by UniSource simultaneously aim to liberate contact center solutions from current restraints, and maximize their potential with new features. while at the same time maximizing their potential.

A spokesperson for UniSource Solutions explained, "The cloud has really opened up new possibilities for the call center. Businesses don't need to spend money on a single location and maximize its usefulness by squeezing agents into tiny cubicles. Instead, employees can now work on fulfilling customer needs from their own homes, without sacrificing the kind of monitoring, management and oversight that delivers the best results. Because both inbound and outbound software can now be unified into a single command structure, these latest solutions have revolutionized call center software. As a business we are totally independent so it allows us to consult for businesses and choose the most appropriate solution for them.

UniSource stand ready to help businesses achieve new levels of productivity through these and more solutions."

About UniSource
UniSource Solutions offers contact center software designed to take businesses to the next level. Their professional consultants are trained in business model analysis as well as contact center solutions in order to ensure they can deliver the best performing solutions for all clients. The solutions they offer cannot only improve efficiency, they can also increase sales pipeline and help provide personalized customer service.

For more information please visit: http://www.unisrc.com/

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UniSource Solutions announced that it has launched a new website that provides clients with easy access to information about call center management solutions. UniSource is a one-stop online destination for businesses looking for the right software.

Toronto, ON -- (SBWIRE) -- 03/18/2015 -- As a small- to mid-sized business itself, UniSource understands the specific needs faced by companies that are still in the process of growing. The trained professionals at UniSource understand how to analyze growing companies and to find the appropriate software packages and platforms that are suitable for specific goals and purposes.

The website highlights how UniSource can source an ideal inbound call center software package that helps businesses grow from the ground up. It begins with the right training platform for ensuring that new call agents can get on-board quickly, learning an intuitive system that will guide them through the right protocols to serve customers effectively.

Once agents are ready to go, UniSource Solutions can also ensure the virtual call center software is easy to use, providing advanced scripting capabilities that are easy to navigate, as well as routing functions that easily get customers where they need to go when they phone in.

The solutions available also include advanced Computer Telephony Integration (CTI), which enables agents to efficiently handle each call, from accessing and inputting notes, to transferring calls to other departments when a customer needs further assistance.

UniSource can source affordable and effective solutions that cover both outbound and inbound call center software needs, including autodialing, call queuing, and voice recognition systems. Customers also enjoy recommendations for reliable voicemail services, call recording and monitoring software, and campaign management.

A top benefit to the platforms recommended by UniSource is that many offer cloud-based functionality. This means that solutions are often turn-key and can be launched the same day that they are requested, and are compatible with most computer systems. It also makes the platforms easier to troubleshoot and maintain, and lets companies offer competitive work-from-home solutions to their employees. This can result in significant savings on office resources, and help call centers attract and retain top talent.

The right call center solutions can take a phone-based business to the next level. Companies interested in learning more about UniSource's offerings can call directly, or visit their newly launched website at http://www.unisrc.com/

About UniSource Solutions
UniSource Solutions is an experienced call center management referral company. They are staffed by professional consultants with special knowledge and expertise in locating the right call center software for small- and mid-sized businesses.

MEDIA CONTACT:
Company Name: Unisource Solutions
Contact Person: John G.
Email: john@unisrc.com
Phone: 646-461-6280
City: Toronto
State: Ontario
Country: Canada
Website: http://www.unisrc.com

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